Service Coordinator / Administration Officer

Service Stream; Hobart; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Modern Mornington office

Ongoing training and development

Stable long-term employment

Job summary

TechSafe is seeking an experienced Administration Officer to join the Tasmanian division in Mornington. You will coordinate field resources, manage work allocation and scheduling, liaise with customers and inspectors, and support the delivery of electrical inspection services across Tasmania.

This permanent full-time role requires strong organisational skills, attention to detail, and the ability to manage competing priorities in a dynamic environment.

Qualifications

• Experience in administration, scheduling, workforce coordination, customer service, or service delivery.
• Strong organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate and schedule daily work activities for field-based inspectors across Tasmania.
• Allocate, dispatch and reschedule work to meet commitments.
• Manage changing priorities and respond to urgent requirements.
• Liaise with inspectors, customers and stakeholders to coordinate appointments.
• Monitor workloads and ensure service delivery targets and KPIs are achieved.
• Process inbound customer enquiries and provide high standard of service.
• Support field staff with administrative and operational requirements.
• Maintain records and update business systems.
• Assist with billing, invoicing and contract administration activities.
• Prepare reports and undertake general administration duties.

Skills

Administration

Scheduling

Workforce coordination

Customer service

MS Outlook

MS Excel

MS Word

Data entry

Communication

Problem solving

Autonomy

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Description Summary

An exciting opportunity exists to join TechSafe's Tasmanian division as a Service Coordinator / Administration Officer. As the operational hub of our business, you will coordinate field-based resources, manage customer interactions, and support the delivery of inspection services across Tasmania. This role is perfect for a highly organised, solutions-focused professional who excels in a fast-paced environment and takes pride in delivering outstanding service and operational outcomes.

About the Role

TechSafe is seeking an experienced and highly organised Administration Officer to join our team based in Mornington, Tasmania. This permanent full-time position plays a critical role in supporting the delivery of electrical inspection and compliance services across Tasmania. The successful applicant will be responsible for coordinating field resources, managing work allocation and scheduling, liaising with customers and inspectors, and ensuring administrative processes are completed efficiently and accurately. This is a fast-paced role requiring strong organisational skills, sound judgement, attention to detail, and the ability to manage competing priorities in a dynamic operational environment.

Key Responsibilities

• Coordinate and schedule daily work activities for field-based inspectors across Tasmania.


• Allocate, dispatch and reschedule work to ensure customer and contractual commitments are achieved.


• Manage changing priorities and respond to urgent operational requirements.


• Liaise with inspectors, customers and stakeholders to coordinate appointments and resolve scheduling challenges.


• Monitor workloads and ensure service delivery targets and KPIs are achieved.


• Process inbound customer enquiries and provide a high standard of customer service.


• Support field staff with administrative and operational requirements.


• Working with the Electrical industry and the Department of Justice.


• Maintain accurate records and update business systems.


• Assist with billing, invoicing and contract administration activities.


• Prepare reports and undertake general administration duties as required.

About You

To succeed in this role, you will be highly organised, resilient, and capable of managing a busy and varied workload while maintaining exceptional attention to detail. You will possess:

• Experience in administration, scheduling, workforce coordination, customer service, or service delivery.


• Strong organisational and time management skills.


• The ability to manage multiple priorities and deadlines.


• Intermediate to advanced skills in Microsoft Outlook, Excel and Word.


• Excellent verbal and written communication skills.


• Strong data entry skills with high attention to detail and accuracy.


• Confidence interacting with customers, contractors, and field personnel.


• Proven problem-solving and decision-making abilities.


• The ability to work autonomously while contributing positively to a team environment.


• Experience working to service delivery targets and KPIs will be highly regarded.

What Success Looks Like

• Thrive in a dynamic and fast-paced environment.


• Remain calm and professional under pressure.


• Effectively manage competing priorities and unexpected changes.


• Build positive working relationships with customers and field staff.


• Take ownership of tasks and follow them through to completion.


• Demonstrate initiative, accountability and sound judgement.


• Deliver a consistently high standard of customer service and administrative support.

What We Offer

• Competitive salary package.


• Modern Mornington office location.


• Supportive and collaborative team environment.


• Ongoing training and professional development opportunities.


• Employee recognition and reward programs.


• Stable, long-term employment with an established organisation.


• Free onsite Carparking

A Note About This Role

This role is ideally suited to someone who enjoys coordinating people, solving problems, managing competing priorities, and ensuring work gets done efficiently in a constantly changing operational environment. If you enjoy variety in your day and take pride in keeping things organised and on track, we'd love to hear from you.