Home Assessor - Field Inspector & Customer Advocate

Youi Insurance; Sydney; Vor Ort; AUD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Company car

Fuel card

Mobile tools

Skin checks

Flu jabs

Wellbeing sessions

Discounted gym

Discounted Youi insurance

9‑day fortnight

Annual leave

Paid training from Day 1

Zusammenfassung

Youi Insurance is seeking a Home Assessor to inspect damaged homes, determine repair methods on-site, and guide customers through what happens next. The role blends hands-on field visits with desktop assessments and requires clear, customer-facing communication.

You’ll travel across Central Coast/Gosford and surrounding areas, manage a daily run sheet, document scopes, coordinate with builders and the repairer network, and uphold Youi’s high service standards.

Qualifikationen

• Experience as an Insurance assessor, Loss adjustor, Builder, Restoration Specialist or Estimator, where you've scoped repairs and worked directly with customers and builders
• Experience in Desktop Home Assessing or Home Claims Management

Aufgaben

• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged
• Explain outcomes to customers face to face, walking them through what happens next and answering questions
• Manage your daily run sheet of new and active claims-balancing inspections, scope creation, follow-ups and documentation
• Use our online systems daily to complete reports
• National travel may be required during catastrophe events, when extra support is needed in affected areas

Jobbeschreibung

Youi Insurance is seeking a Home Assessor to inspect damaged homes, determine repair methods on-site, and guide customers through what happens next. The role blends hands-on field visits with desktop assessments and requires clear, customer-facing communication.

You’ll travel across Central Coast/Gosford and surrounding areas, manage a daily run sheet, document scopes, coordinate with builders and the repairer network, and uphold Youi’s high service standards.