Home Damage Assessor & Repair Coordinator

Youi Pty Ltd; Rockhampton Regional, Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Job summary

Youi Pty Ltd is seeking a Home Assessor to inspect damaged homes, explain repair options, and keep repairs moving while delivering clear outcomes to customers. Expect on-road visits across the Rockhampton through Mackay region with desktop assessments as needed.

The role combines field inspections and desk work, requiring strong communication with customers, builders and our repairer network to uphold Youi’s service standards.

Qualifications

• Experience as an Insurance assessor, Loss adjustor, Builder, Restoration Specialist or Estimator, where you’ve scoped repairs and worked directly with customers and builders or;
• Experience in Desktop Home Assessing or Home Claims Management

Responsibilities

• Inspect the damage, decide onsite and back your decision, documenting the repair method so work moves forward
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged
• Explain outcomes to customers face to face, walking them through what happens next and answering questions
• Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation
• Use our online systems daily to complete reports
• National travel may be required during catastrophe events, when extra support is needed in affected areas.

Skills

Insurance assessor experience

Loss adjustor experience

Builder experience

Restoration specialist experience

Estimator experience

Job description

Youi Pty Ltd is seeking a Home Assessor to inspect damaged homes, explain repair options, and keep repairs moving while delivering clear outcomes to customers. Expect on-road visits across the Rockhampton through Mackay region with desktop assessments as needed.

The role combines field inspections and desk work, requiring strong communication with customers, builders and our repairer network to uphold Youi’s service standards.