Home Insurance Property Assessor — Field Claims Expert

Youi Insurance; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile tools

Wellbeing sessions

Discounted gym access

Youi insurance

Salary reviews

Job summary

Youi Insurance in Mackay, Central Queensland invites a Home Assessor to join their field-based team. You’ll assess residential property damage, determine repair methods and collaborate with customers, builders and repairers to progress claims across the region.

This role blends site visits with desktop reporting, requires experience in insurance assessing or restoration, and a willingness to travel. You'll deliver clear scopes, explain outcomes to customers and help move claims toward resolution

Qualifications

• Experience assessing and scoping residential building repairs
• Knowledge of storm, water and impact-related damage
• Strong understanding of residential construction methods and building components
• Experience working with customers, builders, contractors or repair networks
• The ability to document findings clearly and justify decisions

Responsibilities

• Assess residential property damage and determine appropriate repair methods
• Make decisions onsite and document clear, accurate repair scopes
• Work through repair scopes with builders and repair partners, resolving challenges when they arise
• Explain assessment outcomes and next steps to customers
• Manage a portfolio of active claims, balancing inspections, reporting and follow-ups
• Use our systems to complete reports and maintain claim records
• Support catastrophe events when additional assessing resources are required

Job description

Youi Insurance in Mackay, Central Queensland invites a Home Assessor to join their field-based team. You’ll assess residential property damage, determine repair methods and collaborate with customers, builders and repairers to progress claims across the region.

This role blends site visits with desktop reporting, requires experience in insurance assessing or restoration, and a willingness to travel. You'll deliver clear scopes, explain outcomes to customers and help move claims toward resolution