Field Customer Liaison

The Motor Care Group; Sydney; Híbrido; AUD 56.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Fuel card

Phone & laptop allowance

Descripción de la vacante

The MotorCare Group is seeking a reliable Field Customer Liaison to support our customer network across NSW and the ACT. This role combines working from home with regular travel to customer locations and is ideal for someone who enjoys being on the road, meeting people, and providing support while working independently.

Reporting to the Director, you will maintain regular contact with customers, gather feedback, complete visit reports and coordinate follow-up activities with the wider team.

Formación

• Experience in customer service, administration, coordination or field support.
• Strong communication and relationship-building skills.
• Good organisation, time management and attention to detail.
• Reliable and professional approach.
• Sound computer skills, including Microsoft Office.
• Willingness and ability to travel throughout NSW and ACT.
• Current Australian driver's licence.

Responsabilidades

• Plan and complete customer visits in consultation with the Director.
• Build and maintain positive customer relationships via calls and meetings.
• Distribute brochures, promotional materials and other resources.
• Gather customer feedback and share with management.
• Complete visit reports and maintain accurate records and schedules.
• Assist with customer enquiries and follow-up activities.
• Refer concerns to appropriate team members.
• Support promotional campaigns.

Conocimientos

Customer service

Administration

Coordination

Field support

Communication

Relationship building

Organization

Travel willingness

Drivers license

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Full-time I Work From Home and Field Based.
Salary:$62,000 + Superannuation
Benefits:$12,000 Car Allowance, Fuel Card & $1,000 Annual Phone and Laptop Allowance

About The MotorCare Group

The MotorCare Group is a national automotive services business supporting customers throughout Australia.

We are seeking a reliable, organised and personableField Customer Liaisonto support our customer network across NSW and the ACT.

This role combines working from home with regular travel to customer locations and is ideal for someone who enjoys being on the road, meeting people, and providing support while working independently.

About the Role

Reporting to the Director, you will maintain regular contact with customers, provide practical support and help ensure they have the marketing materials and information they need.

You will gather customer feedback, complete visit reports and coordinate follow-up activities with the wider team.

Regular travel throughout NSW and the ACT using your own vehicle is an essential part of this role.

Key Responsibilities

• Plan and complete customer visits in consultation with the Director.
• Build and maintain positive customer relationships through regular phone calls, video calls and face-to-face meetings.
• Distribute brochures, promotional materials and other marketing resources.
• Gather customer feedback and share relevant information with management.
• Complete visit reports and maintain accurate customer records and schedules.
• Assist with customer enquiries and follow-up activities.
• Refer customer concerns and requests to the appropriate team members.
• Support company initiatives and promotional campaigns.

About You

You are organised, approachable and comfortable managing your day independently. You enjoy meeting people and reliably follow through on customer requests and administrative tasks.

You will bring:

• Experience in customer service, administration, coordination, field support or a similar role.
• Strong communication and relationship-building skills.
• Good organisation, time management and attention to detail.
• A reliable, professional approach.
• Sound computer skills, including Microsoft Office.
• A willingness and ability to travel throughout NSW and the ACT.
• A current Australian driver's licence.

Automotive industry experience is advantageous but not essential. Full training will be provided.

What We Offer

• A full-time position with home-based work and regular field travel.
• A salary of $62,000 plus superannuation.
• A $12,000 annual car allowance.
• A fuel card.
• A $1,000 annual phone and laptop allowance.
• Full training and ongoing support.
• Autonomy in managing your day and customer visit schedule.
• The opportunity to join a growing national business.