Customer Service & Operations Manager - Automotive Industry

Motor Staff; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Job summary

Motor Staff is seeking a Customer Service & Operations Manager for the Western Suburbs of Brisbane. The role focuses on customer inquiries, order fulfilment, and efficient warehousing, with a hands-on approach to printing finishes for car, motorcycle, and trailer covers.

The position offers Monday–Friday work, a stable career path, and a friendly team environment in the automotive sector.

Qualifications

• Experience in customer service and operations management within automotive retail or parts is preferred.
• Familiarity with printing/fulfillment workflows and order handling is a plus.
• Proactive, articulate communicator with strong phone/email/social media support.

Responsibilities

• Handle customer inquiries via email, phone and social media as first point of contact.
• Oversee order picking, packing and basic warehousing tasks.
• Coordinate custom logo printing fulfillment from design to press.
• Support sales through outbound calls and order conversions.

Skills

Customer service

Operations management

Automotive industry

Tools

Shopify

Photoshop

Illustrator

HTV printing

Job description

Customer Service & Operations Manager - Automotive Industry

• Automotive Retail or Parts Experience Highly Regarded
• $85k - $95k + Super

• Western Suburbs Location
• Automotive Retail or Parts Experience Highly Regarded
• $85k - $95k + Super

Our client specialises in personalised, printed Car, Motorcyle and Trailer Covers including Seat Covers. They are looking to employ a Customer Service & Operations Manager to assist with business operations. The role is Monday to Friday only, and offers security of tenure, career advancement opportunities and a friendly working atmosphere.

Core Responsibilities

• Customer Experience - answering product inquiries via email, phone and social media. Being the first port of call for our business
• Order picking & packing
• Basic warehousing activities
• Complete fulfilment of custom logo printing activities - finalising logo design, printing media and pressing onto the covers

Further Details

• Experience with Adobe Photoshop/Illustrator preferred but not essential
• Experience with commercial HTV/DTF Printing preferred but not essential
• Experience with Shopify preferred but not essential
• Forklift license preferred but not essential

The Role

• A genuine personal interest in cars/automotive industry
• Personable skills
• Articulate phone skills
• The ability to convert a sale over the phone
• Experience in a larger automotive company such as Autobarn, Supercheap Auto or a large automotive E-commerce business

Salary

on offer will fall in the $85k to $95k range + Super.

Your resume must contain your address so we can assess commuting requirements.

Applicants must be physically located in Australia and must be Australian or New Zealand citizens or hold a permanent residency visa.

Additional information

• Western Suburbs Location
• Automotive Retail or Parts Experience Highly Regarded
• $85k - $95k + Super