Federal CRM Account Director | AI-Driven Solutions

ServiceNow

Canberra

Hybrid

AUD 180,000 - 260,000

Full time

2 days ago

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Job summary

ServiceNow Canberra is seeking a CRM Senior Account Director to lead the CRM & Industry Solutions sales strategy for federal government customers. You will build executive relationships and drive regional quotas across the territory.

Collaborating with cross-functional teams, you will showcase ServiceNow’s CRM solutions, guide complex deals, and expand revenue while maintaining exceptional customer experience and partner alignment.

Qualifications

12+ years in sales with success generating new business sales of enterprise-class Customer Experience or other Business solutions
Experience selling into Federal Government customers
Advanced knowledge of sales force automation, customer service management, ERP or other business application technologies would be ideal
Experience with the sales process, and with the ability to navigate and progress short and long complex sales cycles
Understanding of business sales processes
Bachelor's degree in business, marketing or related discipline

Responsibilities

Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Arrange initial Executive and CxO discussions and positioning meetings; collaborate with Solution Consulting to deliver CRM demonstrations
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams
Support the regional ServiceNow partner channels to drive an effective customer experience
Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
Use Data Management through all sources such as CRM, social media, search engines and AI tools
Occasional travel for training or meetings may be required