Strategic CRM Account Director (Federal)

ServiceNow

North Canberra

Hybrid

AUD 180,000 - 260,000

Full time

9 days ago

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Benefits offered by this job

Work personas: flexible/remote/in‑offi

Accommodations available

Job summary

ServiceNow, a leader in AI-powered enterprise software, seeks a CRM Senior Account Director to drive growth with Federal Government clients. You will oversee market success of CRM & Industry Solutions built on ServiceNow's platform.

You will develop territory strategies, lead executive discussions, manage the sales cycle, and collaborate with Solution Consultants to demonstrate the “art of the possible” and deliver measurable revenue.

Qualifications

Experience integrating AI into workflows, decision-making, or problem-solving.
12+ years in sales generating new business for enterprise solutions.
Experience selling into Federal Government customers.
Advanced knowledge of CRM, ERP, or related enterprise software.
Experience navigating long and complex sales cycles.
Understanding of business sales processes.

Responsibilities

Developing a sales strategy for the allocated territory with a target prospect list and regional plan.
Lead executive and CxO discussions and coordinate with Solution Consulting for demos.
Manage the sales process and drive opportunity closure.
Maintain ongoing account management to ensure customer satisfaction and revenue growth.
Support partner channels to enhance customer experience.
Use CRM and data tools to forecast and plan territory goals.