Senior CRM Account Director for Fed Gov AI Growth

ServiceNow

Canberra

On-site

AUD 180,000 - 240,000

Full time

14 days+

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Job summary

ServiceNow in Canberra is seeking a CRM Senior Account Director who acts as a customer-facing domain expert to drive innovative CRM and Industry Solutions for Federal Government clients. You will oversee market success of these products built on our ServiceNow platform and lead executive discussions to position the ‘art of the possible’ demonstrations.

You will build territory sales strategies, manage opportunities through complex cycles, sustain account relationships, and collaborate with

Qualifications

Experience applying AI to work processes and decision-making.
12+ years in enterprise sales with new business success.
Experience selling to Federal Government customers.
Knowledge of SFA, ERP or related technologies.
Evidence of navigating long and short sales cycles.
Bachelor's degree in business, marketing or related field.

Responsibilities

Developing a territory sales strategy and plan with target lists.
Lead executive and CxO discussions and coordinate with Consulting to demonstrate CRM solutions.
Manage the sales process and close opportunities.
Maintain ongoing account management to ensure customer satisfaction and revenue growth.
Support regional partner channels to enhance customer experience.
Leverage internal tools to forecast and manage leads, territory plans, and goals.
Utilize data management across CRM, social media, search engines and AI tools.
Occasional travel for training or meetings.