FDV Liaison Officer

MA MISSION AUSTRALIA; City Of Karratha; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling services – external and ch

Chaplaincy support

5 weeks annual leave

Remote area cost of living support

Relocation allowance

Job summary

Mission Australia in Karratha, WA, is seeking a Family and Domestic Violence Liaison Officer. Based on-site, you will conduct trauma-informed assessments, safety planning, advocacy, and case coordination to support victims and children within a 6–12 month period, rotating weekend shifts.

You will work with WA Police, Child Protection and other agencies to ensure timely, safe outcomes. Nationally, Mission Australia is a Christian charity committed to helping people in need.

Qualifications

• Relevant tertiary qualifications and/or demonstrated experience in the Family and Domestic Violence, child, youth, or family services sectors.
• At least 1 year of experience working within FDV services with trauma-informed assessment experience.
• Full driver licence with no restrictions.

Responsibilities

• Conduct assessment and triage of domestic violence incident reports with police and child protection services.
• Undertake comprehensive risk assessments and develop safety plans using established frameworks.
• Respond promptly to urgent client safety needs with crisis-focused support.
• Deliver home visits, community outreach, advocacy, and case coordination for victims and children over 6–12 months.
• Build relationships with police, courts, child protection and FDV services.
• Participate in interagency meetings and forums to share information and advocate for families.
• Adhere to policy, confidentiality, duty of care, OH&S and compliance requirements.

Skills

Trauma-informed assessment

Community liaison

Communication skills

Weekend availability

Education

Tertiary qualification in FDV/child/youth services

Job description

Permanent Full Time Contract. Location: Ngarluma (Karratha) WA 6714. Salary: $94,472 + super + NFP salary packaging benefits.

Make a meaningful difference to the lives of Australians in need. Life at Mission Australia. When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

For someone experiencing family and domestic violence, the hours after police attendance can be overwhelming. Fear, uncertainty and concern for their children often remain long after the immediate crisis has passed. As a Family and Domestic Violence Liaison Officer, you will be the person who helps bring clarity, safety and support during some of life's most difficult moments. Working as part of the Pilbara Family & Domestic Violence Coordinated Response Service (CRS), you will partner closely with WA Police, Child Protection and other community agencies to identify and support people at high risk of harm. Based in Karratha, this is an on-site position where you will provide trauma informed assessments, safety planning, advocacy, referrals and case coordination to help individuals and families build safer futures. This is more than a case management role. It is an opportunity to empower people, strengthen community connections and ensure victim survivors receive the timely support they need to move forward with confidence. This is a 7-day-a-week service, requiring weekend coverage as part of a rotating roster.

Your Key Responsibilities

• Conduct assessment and triage of domestic violence incident reports in collaboration with WA Police and Child Protective Services, ensuring timely and accurate documentation.
• Undertake comprehensive risk assessments and develop safety plans using the Common Risk Assessment and Risk Management Framework.
• Respond promptly to urgent client safety needs, providing crisis-focused intervention and support.
• Deliver home visits, community outreach, advocacy, and case coordination for victims and their children, usually over a 6-12-month case period.
• Build strong working relationships with key stakeholders including police, courts, child protection, women's refuges, and specialist FDV services.
• Participate in interagency meetings, steering committees, and forums to share information, contribute to best practice, and advocate for the needs of families affected by violence.
• Adhere to all internal and external policy and procedural requirements, including confidentiality, duty of care, OH&S, and statutory compliance.

Requirements for Success

• Relevant tertiary qualifications and/or demonstrated experience in the Family and Domestic Violence, child, youth, or family services sectors.
• At least 1 year of experience working within FDV services, with confidence in case management and trauma-informed assessment processes.
• Strong local knowledge of, and respect for, ATSI communities, peoples, and cultural protocols.
• Demonstrated ability to quickly assess client needs and apply sound judgement in high-risk situations.
• Excellent communication, time management, networking, and interpersonal skills, with the ability to adapt to different audiences.
• Capability to work effectively both independently and as part of a collaborative multi-agency team.
• Ability to work weekends and public holidays as required as part of a rotating roster.
• First Aid certificate is desired but not mandatory.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Pilbara Remote Benefits

• Additional $1,000 each year to assist with cost of living in a remote area
• 5 weeks Annual leave
• Access to up to 5 additional days Personal/Carers leave each year
• Rental Assistance of up to $200 per week
• Relocation allowance of $1,500 to assist in moving to the area

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail].

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.