Case Manager

Mission Australia; City Of Karratha; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

NFP salary packaging

Counselling support

Volunteering opportunities

Additional annual leave

Job summary

Mission Australia seeks a committed Case Manager to work on-site in Meekatharra, WA, delivering person-centred support to women, children and families affected by domestic violence. You will assess needs, develop safety plans, and coordinate services with partners across remote communities.

You will advocate for clients, manage complex cases, and maintain confidential records, while upholding best practices and cultural awareness. A national police check and driver licence are required.

Qualifications

• Minimum Certificate III in Community Services or a related field, with a commitment to working towards a Certificate IV.
• Experience or qualifications in family and domestic violence are highly regarded.
• Excellent knowledge of Aboriginal and Torres Strait Islander communities, cultures and protocols.

Responsibilities

• Deliver comprehensive case management and ongoing support to individuals and families experiencing family and domestic violence and complex needs.
• Conduct client assessments, risk assessments, safety planning and service inductions to ensure safe and effective support pathways.
• Develop, implement and regularly review individual case plans, making appropriate referrals and supporting clients through their recovery journey.
• Provide advocacy, referrals, court support and assistance with restraining order processes to help clients access their rights and required services.
• Review family and domestic violence incident reports, make recommendations for follow up actions and coordinate appropriate responses to identified risks.
• Build and maintain strong relationships with community organisations, government agencies and key stakeholders, participating in interagency meetings and collaborative responses.
• Complete accurate case notes, client records, reports, data entry and administrative documentation in accordance with organisational and legislative requirements.

Skills

Case management

Trauma‑informed practice

Aboriginal & Torres Strait Islander社区知

Communication & advocacy

Remote service delivery

Education

Certificate III in Community Services

Certificate IV (in progress/commitment)

Tools

Computer literacy

Job description

• Permanent Full Time Contract
• Location: Meekatharra WA 6642
• Salary: $94,472 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Nyarlu Duwa, meaning Woman House in Wadjari, is a respected refuge and support service that provides safety, accommodation, advocacy and recovery support for women and children impacted by family and domestic violence. The service supports people experiencing immediate crisis, those seeking to safely leave violent situations, and individuals requiring assistance to address violence occurring within the home environment.

As a Case Manager, you will play a vital role in supporting vulnerable people experiencing family and domestic violence, helping them navigate complex challenges while building safety, stability and independence. Working closely with clients, community partners and stakeholders, you will deliver person centred case management, advocacy and practical support tailored to individual needs. This is an on-site position based in Meekatharra, requiring outreach across the local community and surrounding regions, including regular travel to support clients in remote locations.

This role offers the opportunity to make a meaningful difference in a unique regional setting while working alongside a dedicated team committed to safety, empowerment and positive outcomes for individuals, families and communities. Drawing on resilience, sound judgement and a strengths based approach, you will support clients through some of the most challenging periods of their lives while maintaining professional boundaries and promoting long term wellbeing.

Your Key Responsibilities:

• Deliver comprehensive case management and ongoing support to individuals and families experiencing family and domestic violence and complex needs.
• Conduct client assessments, risk assessments, safety planning and service inductions to ensure safe and effective support pathways.
• Develop, implement and regularly review individual case plans, making appropriate referrals and supporting clients through their recovery journey.
• Provide advocacy, referrals, court support and assistance with restraining order processes to help clients access their rights and required services.
• Review family and domestic violence incident reports, make recommendations for follow up actions and coordinate appropriate responses to identified risks.
• Build and maintain strong relationships with community organisations, government agencies and key stakeholders, participating in interagency meetings and collaborative responses.
• Complete accurate case notes, client records, reports, data entry and administrative documentation in accordance with organisational and legislative requirements.

Requirements for Success

• Minimum Certificate III in Community Services or a related field, with a commitment to working towards a Certificate IV. Experience or qualifications in family and domestic violence are highly regarded.
• Demonstrated experience in case management, supporting individuals with complex needs and delivering person centred outcomes.
• Strong understanding of family and domestic violence, trauma informed practice and the ability to support people experiencing crisis, distress and vulnerability.
• Excellent knowledge of Aboriginal and Torres Strait Islander communities, cultures and protocols, with the ability to work respectfully and effectively within diverse communities.
• Exceptional communication, relationship building and advocacy skills, supported by sound computer literacy and administrative capability.
• Proven ability to maintain professional boundaries, exercise sound judgement and work independently in a remote service environment.
• Strong local community knowledge is highly desired.
• Lived experience will be considered.
• First Aid certificate.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Very Remote Benefits include:

• Additional $1,000 each year to assist with cost of living in a remote area
• 5 weeks Annual Leave
• Access to up to 5 additional days Personal/carers leave each year (non-accruing)

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander

For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.