Case Manager

MA MISSION AUSTRALIA; Sydney; Presencial; AUD 94.000 - 109.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Not-for-profit salary packaging

Free confidential counselling

Chaplaincy support

Descripción de la vacante

Mission Australia in MT Druitt is seeking an experienced Case Manager to support individuals and families rebuilding their lives after family and domestic violence. The role focuses on trauma‑informed, person‑centred case management, safety planning and housing access, with strong collaboration with community services.

You will manage a complex caseload in a one‑year contract, with potential extension. The position requires relevant qualifications, strong client engagement, and the ability to

Formación

• Experience managing a caseload of clients with complex needs.
• Experience or knowledge of family and domestic violence.
• Ability to manage priorities and adapt to changing needs.

Responsabilidades

• Manage a caseload of clients with complex needs.
• Provide case management, client meetings and outreach support.
• Conduct risk assessments and develop safety and support plans.
• Support clients to access and maintain safe, stable housing.
• Advocate for clients and coordinate referrals to services.
• Maintain accurate case notes and reports.

Conocimientos

Caseload management

DV/GBV experience

Risk assessment

Client engagement

Educación

Relevant qualification

Descripción del empleo

Case Manager | Family & Domestic Violence

Full- time, Max- Term 1 year contract (with room for extension)

Location: MT Druitt, 2770

$94, 472k annually + super + NFP salary packaging

Make a meaningful difference for people rebuilding their lives after family and domestic violence.

Are you passionate about supporting people to rebuild their lives after experiences of family and domestic violence? At HOPARRS, you will work alongside a committed team delivering specialist homelessness support to individuals and families in crisis. No two days will be the same as you provide person-centred case management, advocate for positive outcomes, and help people secure safe housing and a brighter future. You will be organised, self-motivated, and confident managing your own caseload while delivering high-quality, trauma-informed support. As priorities can shift quickly, you'll need to be adaptable, solution-focused, and committed to achieving positive outcomes for the people you support.

Your Opportunity

• Manage a caseload of clients with complex needs.
• Provide case management, client meetings and outreach support.
• Conduct risk assessments and develop safety and support plans.
• Support clients to access and maintain safe, stable housing.
• Advocate for clients and coordinate referrals to legal, financial, mental health and other services.
• Maintain accurate case notes, client records and reporting.
• Build strong relationships with community and government services.

What will help you succeed

This is an experienced Case Manager position requiring:

• Strong case management experience with complex clients.
• Experience or sound knowledge of family and domestic violence.
• Confidence managing a complex caseload and changing priorities.
• Experience facilitating groups or workshops.
• Strong client engagement, administration and case note skills.
• Relevant qualifications and experience appropriate to the role.
• A current driver's licence, Police Check, WWC/WWVP Check and First Aid certificate are required.

Your benefits

• Rewarding, purposeful work where you can make a genuine difference.
• Not-for-profit salary packaging through AccessPay.
• Discounts with health insurers and major retailers.
• Free confidential counselling and access to chaplaincy support.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.