Fdv Liaison Officer

Mission Australia; Shire Of East Pilbara; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Salary packaging

Counselling services

Volunteer opportunities

Additional leave benefits

Relocation assistance

Job summary

Mission Australia in Karratha, WA, is seeking a Family and Domestic Violence Liaison Officer to support high-risk families. The role provides trauma-informed assessments, safety planning, referrals and multi‑agency coordination within the Pilbara CRS, with on-site duties based in Ngarluma (Karratha) and a rotating weekend roster.

This position requires FDV sector experience, strong communication, and the ability to work independently and with partners like WA Police and Child Protection.

Qualifications

• Tertiary qualifications and/or demonstrated experience in the Family and Domestic Violence, child, youth, or family services sectors.

Responsibilities

• Conduct assessment and triage of domestic violence incident reports with WA Police and Child Protection, ensuring timely documentation.
• Undertake comprehensive risk assessments and safety planning using CRR/ framework.
• Respond promptly to urgent client safety needs with crisis-focused support.
• Deliver home visits, outreach and case coordination for victims and children over a typical 6–12 month period.
• Build relationships with police, courts, child protection, refuges and FDV services.
• Participate in interagency meetings and forums to share information and advocate for families.

Skills

Trauma-informed assessment

Case management

Crisis intervention

Communication

Interagency collaboration

Weekend availability

Education

Tertiary qualifications in FDV/related field

Job description

• Permanent Full Time Contract
• Location: Ngarluma (Karratha) WA 6714
• Salary: $94,472 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.

Your Opportunity

For someone experiencing family and domestic violence, the hours after police attendance can be overwhelming. Fear, uncertainty and concern for their children often remain long after the immediate crisis has passed.

As a Family and Domestic Violence Liaison Officer, you will be the person who helps bring clarity, safety and support during some of life's most difficult moments.

Working as part of the Pilbara Family & Domestic Violence Coordinated Response Service (CRS), you will partner closely with WA Police, Child Protection and other community agencies to identify and support people at high risk of harm. Based in Karratha, this is an on-site position where you will provide trauma informed assessments, safety planning, advocacy, referrals and case coordination to help individuals and families build safer futures.

This is more than a case management role. It is an opportunity to empower people, strengthen community connections and ensure victim survivors receive the timely support they need to move forward with confidence.

This is a 7-day-a-week service, requiring weekend coverage as part of a rotating roster.

Your Key Responsibilities:

• Conduct assessment and triage of domestic violence incident reports in collaboration with WA Police and Child Protective Services, ensuring timely and accurate documentation.
• Undertake comprehensive risk assessments and develop safety plans using the Common Risk Assessment and Risk Management Framework.
• Respond promptly to urgent client safety needs, providing crisis-focused intervention and support.
• Deliver home visits, community outreach, advocacy, and case coordination for victims and their children, usually over a 6-12-month case period.
• Build strong working relationships with key stakeholders including police, courts, child protection, women's refuges, and specialist FDV services.
• Participate in interagency meetings, steering committees, and forums to share information, contribute to best practice, and advocate for the needs of families affected by violence.
• Adhere to all internal and external policy and procedural requirements, including confidentiality, duty of care, OH&S, and statutory compliance.

Requirements for Success

• Relevant tertiary qualifications and/or demonstrated experience in the Family and Domestic Violence, child, youth, or family services sectors.
• At least 1 year of experience working within FDV services, with confidence in case management and trauma-informed assessment processes.
• Strong local knowledge of, and respect for, ATSI communities, peoples, and cultural protocols.
• Demonstrated ability to quickly assess client needs and apply sound judgement in high-risk situations.
• Excellent communication, time management, networking, and interpersonal skills, with the ability to adapt to different audiences.
• Capability to work effectively both independently and as part of a collaborative multi‑agency team.
• Ability to work weekends and public holidays as required as part of a rotating roster.
• First Aid certificate is desired but not mandatory.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you're making a real difference
• Not-for-profit salary packaging, reducing your tax
• Free external, confidential counselling
• Volunteering opportunities

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Pilbara Remote Benefits include:
• o Additional $1,000 each year to assist with cost of living in a remote area
• o 5 weeks Annual leave
• o Access to up to 5 additional days Personal/Carers leave each year
• o Rental Assistance of up to $200 per week
• o Relocation allowance of $1,500 to assist in moving to the area

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.