Youth Case Manager

MA MISSION AUSTRALIA; Darwin; On-site; AUD 94,000 - 95,000; Full time

Benefits offered by this job

Not‑for‑profit salary packaging

Free external counselling

Volunteering opportunities

Fitness passport

Extra leave (Thank You Day & Work Ann)

Job summary

Mission Australia is seeking a dedicated Case Manager for the Spin 180 program in Darwin. You will deliver person‑centred support to young people aged 12‑21 facing homelessness or disengagement, coordinating services and building pathways to housing, education, employment and community participation.

You will conduct intake, assess needs, develop holistic plans and provide intensive support while working with families, communities and partners.

Qualifications

• Degree in Community Services with at least one year’s experience, or an Associate Diploma or lesser qualification with substantial relevant experience.
• Demonstrated experience supporting clients with complex needs, including homelessness, AOD, FDV, mental health and unemployment.
• Proven case management capability, including assessment, planning, advocacy, referral and accurate case note recording.
• Strong knowledge of the homelessness and community services sector, with the ability to build effective networks and partnerships.
• Experience working with diverse client cohorts, particularly young people and families, using culturally responsive and trauma‑informed approaches.
• Excellent verbal and written communication skills, with confidence using client management systems and Microsoft Office applications.
• Strong organisational skills, including time management, report writing, data collection and the ability to manage competing priorities within a team environment.
• Full driver licence with no restrictions.

Responsibilities

• Respond to referrals from internal and external services and undertake comprehensive intake and suitability assessments.
• Conduct formal, face‑to‑face client assessments using approved tools, ensuring accurate and timely documentation.
• Develop and implement holistic, strength‑based case plans that reflect clients’ cultural strengths, goals and identified needs.
• Provide intensive, ongoing case management support, reviewing progress and adjusting plans to support independence and wellbeing.
• Link clients with appropriate internal and external services, including housing, AOD, FDV, health, education and employment supports.
• Maintain professional boundaries while building client capacity, resilience and self‑management skills.
• Undertake advocacy, coordination and administrative case management tasks, including referrals, reports, support letters and stakeholder engagement.

Skills

Client assessment

Case management

Cultural responsiveness

Communication

MS Office

Time management

Data collection & reporting

Driving licence

Education

Degree in Community Services

Associate Diploma or equivalent

Tools

Client management systems

Microsoft Office

Job description

Permanent Full Time Contract Location: Garamilla (Darwin) NT 0800 Salary: $94,472 + super + NFP salary packaging benefits Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

As a Case Manager with the Spin 180 program in Darwin, you will deliver purposeful, person-centred case management to young people ages 12-21 who are experiencing or at risk of homelessness, disengagement from education, employment, or family and community connections. Working directly with clients, you will support positive change by addressing the complex and intersecting challenges impacting stability, wellbeing and independence. Spin 180 takes a holistic, culturally responsive approach, supporting young people to strengthen life skills, rebuild connections and create pathways away from homelessness and anti-social behaviour. Based within the Garramilla Darwin service, this role involves hands‑on engagement with participants, collaboration with families and community partners, and active participation in the day‑to‑day delivery of intensive, strengths‑based support that enables young people to transition toward long‑term housing, education, employment and community participation.

Your Key Responsibilities

• Respond to referrals from internal and external services and undertake comprehensive intake and suitability assessments.
• Conduct formal, face‑to‑face client assessments using approved tools, ensuring accurate and timely documentation.
• Develop and implement holistic, strength‑based case plans that reflect clients’ cultural strengths, goals and identified needs.
• Provide intensive, ongoing case management support, reviewing progress and adjusting plans to support independence and wellbeing.
• Link clients with appropriate internal and external services, including housing, AOD, FDV, health, education and employment supports.
• Maintain professional boundaries while building client capacity, resilience and self‑management skills.
• Undertake advocacy, coordination and administrative case management tasks, including referrals, reports, support letters and stakeholder engagement.

Requirements for Success

• Degree in Community Services with at least one year’s experience, or an Associate Diploma or lesser qualification with substantial relevant experience.
• Demonstrated experience supporting clients with complex needs, including homelessness, AOD, FDV, mental health and unemployment.
• Proven case management capability, including assessment, planning, advocacy, referral and accurate case note recording.
• Strong knowledge of the homelessness and community services sector, with the ability to build effective networks and partnerships.
• Experience working with diverse client cohorts, particularly young people and families, using culturally responsive and trauma‑informed approaches.
• Excellent verbal and written communication skills, with confidence using client management systems and Microsoft Office applications.
• Strong organisational skills, including time management, report writing, data collection and the ability to manage competing priorities within a team environment.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not‑for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Fitness passport
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves.