Family Services & Scheduling Coordinator

Links To Life; Ryde; On-site; AUD 64,000 - 86,000; Full time

Job summary

Links to Life is a progressive, purpose-led early intervention provider in Ryde. We are seeking a warm, capable Client Services & Scheduling Officer to coordinate people, schedules and administration behind our service delivery.

You will manage family inquiries, coordinate therapy and support-worker schedules, source staff and guide families from enquiry to commencement of services in a busy on-site role.

Qualifications

• Experience in agency recruitment, workforce scheduling, allied health or disability services in a fast-paced environment.
• Strong scheduling and coordination skills with the ability to manage multiple priorities.
• Excellent verbal, telephone and written communication skills.
• Attention to detail and ability to complete documentation accurately.
• Understanding of NDIS or willingness to learn quickly.

Responsibilities

• Provide a warm and professional first point of contact for new and existing families.
• Respond to enquiries about services, plan dates and funding, appointments and changes to services.
• Explain early intervention services clearly and compassionately.
• Book and confirm appointments; coordinate and maintain therapy and support-worker schedules.
• Source and coordinate suitable workers for coverage.
• Prepare accurate quotes and NDIS-compliant service agreements.
• Complete client onboarding, including CRM entry and documentation.
• Maintain accurate client and employee records across internal systems.
• Liaise with team for handovers and smooth service delivery.
• Provide front-desk support and welcome families and visitors.
• Make outbound calls to prospective families and workers.
• Prepare weekly reports and participate in meetings.
• Identify gaps and follow through to completion.

Skills

Agency recruitment

Workforce scheduling

Coordination

Verbal and written communication

Customer service

Tools

Zoho

Deputy

CRM systems

Microsoft Office

Job description

Links to Life is a progressive, purpose-led early intervention provider in Ryde. We are seeking a warm, capable Client Services & Scheduling Officer to coordinate people, schedules and administration behind our service delivery.

You will manage family inquiries, coordinate therapy and support-worker schedules, source staff and guide families from enquiry to commencement of services in a busy on-site role.