Client Services & Scheduling Coordinator — Sales Focus

Rize Therapy; City of Wyndham; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Superannuation

Office-based role

Career growth

Job summary

Rize Therapy in Victoria is seeking a hands-on administrator to manage client enquiries, sales, scheduling and administration. You’ll be the first point of contact for families, creating a positive introduction and guiding them through services and next steps.

In this full-time, office-based role in Werribee, you’ll respond to inquiries via phone and email, convert leads into bookings, coordinate clinician calendars, process referrals and help with invoicing.

Qualifications

• Previous experience in administration, customer service, sales, reception, coordination or operations.
• Confidence making and receiving regular phone calls and speaking with a wide range of clients.
• Natural ability to build rapport and communicate with clients.
• Strong written communication and email skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple enquiries and priorities at once.
• Professional and friendly phone manner.
• Confidence following up leads and discussing our services.
• The ability to work independently and follow tasks through to completion.
• Good computer literacy and confidence learning new systems.
• Allied health/NDIS experience is highly regarded but not essential.

Responsibilities

• Responding to new client enquiries via phone, email and other channels.
• Following up leads and enquiries to convert into bookings.
• Maintaining timely follow-up with prospective clients.
• Making outbound calls to prospective and existing clients.
• Booking and coordinating client appointments with clinicians.
• Managing clinician calendars and adjusting schedules as required.
• Handling incoming/outgoing calls and general enquiries.
• Managing client emails and prompt responses.
• Following up outstanding information, referrals and bookings.
• Maintaining accurate client and enquiry records.
• Supporting invoicing and billing administration.
• Liaising with clinicians, families, referrers and other stakeholders.
• General office administration and data entry.

Skills

Admin & sales experience

Phone & email communication

Client rapport building

Written communication

Organization & attention to detail

Multitasking

Independent work

Computer literacy

NDIS/Healthcare exposure (highly-reg.'

Tools

CRM systems

Calendar management

Billing software

Job description

Rize Therapy in Victoria is seeking a hands-on administrator to manage client enquiries, sales, scheduling and administration. You’ll be the first point of contact for families, creating a positive introduction and guiding them through services and next steps.

In this full-time, office-based role in Werribee, you’ll respond to inquiries via phone and email, convert leads into bookings, coordinate clinician calendars, process referrals and help with invoicing.