Facility & Customer Success Associate — Melbourne

Wilson Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Wilson Storage in Melbourne is seeking a proactive Facility Support Officer to assist day-to-day operations while delivering outstanding customer service. You will support sales activities, handle bookings and administrative tasks, and help maintain a welcoming, well-presented facility for all clients.

This role offers Full-Time, Part-Time and Casual opportunities across Melbourne CBD and inner locations, with comprehensive training and ongoing support to help you grow within a growing business

Qualifications

• Strong written and verbal communication skills.
• Friendly, professional, and confident manner.
• Customer-first mindset with focus on results.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver exceptional customer service to new and existing customers.
• Support sales activities and contribute to facility performance targets.
• Assist with the day-to-day operations of the facility, including Business Hub services.
• Manage customer enquiries, bookings, and administrative tasks.
• Maintain high presentation standards across the facility.
• Build strong relationships with customers and local businesses.
• Ensure a safe, clean, and welcoming environment for customers.

Skills

Customer service

Retail and sales

Bulky goods retail

Logistics and warehousing

Self-storage operations

Small business administration

Job description

Wilson Storage in Melbourne is seeking a proactive Facility Support Officer to assist day-to-day operations while delivering outstanding customer service. You will support sales activities, handle bookings and administrative tasks, and help maintain a welcoming, well-presented facility for all clients.

This role offers Full-Time, Part-Time and Casual opportunities across Melbourne CBD and inner locations, with comprehensive training and ongoing support to help you grow within a growing business