Assistant Store Manager Sunshine

StoreLocal; Melbourne; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Health & wellbeing initiatives

Comprehensive training and development

Job summary

StoreLocal Sunshine, VIC is seeking a part-time Store Manager to lead daily store operations, deliver outstanding customer service, and advise on storage solutions. You will manage bookings, rentals and sales, maintain a welcoming environment, and contribute to continuous improvement.

The role requires prior retail/storage experience, strong communication, numeracy, and a can-do attitude in a fast-paced setting.

Qualifications

• Previous experience in a customer service or sales-focused role, ideally within retail or storage.
• 1-2 years of customer service or sales experience desirable.
• Strong communication and interpersonal skills with the ability to listen and help.
• Excellent problem-solving and decision-making to handle inquiries effectively.
• Basic numeracy skills and attention to detail for transactions and records.
• Flexible and adaptable to a fast-paced environment.
• Forklift licence desirable but paid for by us.
• Australian work rights required for this position.
• Store management experience is required for this Store Manager role.

Responsibilities

• Assist customers in person, over the phone and via digital channels to understand requirements.
• Demonstrate and explain features and benefits of storage units and accessories.
• Process bookings, rentals, and sales transactions accurately and efficiently.
• Maintain cleanliness and organisation of the storage facility.
• Provide feedback to help enhance the customer experience.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Job description

Join us at StoreLocal Sunshine, VIC as a part-time Store Manager. In this highly engaging role, you will be responsible for providing exceptional customer service and expert advice to help our clients find the perfect storage solutions for their needs.

Key responsibilities

• Assist customers in person, over the phone and via digital channels to understand their storage requirements and recommend tailored solutions
• Demonstrate and explain the features and benefits of our storage units and accessories to customers
• Process bookings, rentals, and sales transactions accurately and efficiently
• Maintain the cleanliness and organisation of the storage facility to provide a welcoming environment
• Contribute to continuous improvement by providing feedback and ideas to enhance the customer experience

About you

• Previous experience in a customer service or sales-focused role, ideally within the retail or storage industry
• 1-2 years of customer service or sales experience very desirable
• Strong communication and interpersonal skills with the ability to listen, empathise and provide exceptional service
• Excellent problem-solving and decision-making skills to handle customer queries and concerns effectively
• Basic numeracy skills and attention to detail to accurately process transactions and maintain records
• Flexible and adaptable to work in a fast-paced, dynamic environment
• Forklift licence desirable but not essential as we will pay for successful applicant to get their forklift licence
• Australian work rights required for this position
• Store management experience required for this Store Manager role

About us

StoreLocal is a leading provider of self-storage solutions in Australia, with a growing network of convenient locations across the country. Our mission is to make storage easy and accessible for our customers, helping them to declutter, organise and protect their belongings. We are committed to delivering exceptional customer service and continuously improving our offering to meet the evolving needs of our communities.

• Opportunity to develop your skills and advance your career through comprehensive training and development programmes
• Range of health and wellbeing initiatives to support your overall work-life balance