Facility Support Officer

Wilson Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Wilson Storage in Melbourne is seeking a proactive Facility Support Officer to assist day-to-day operations while delivering outstanding customer service. You will support sales activities, handle bookings and administrative tasks, and help maintain a welcoming, well-presented facility for all clients.

This role offers Full-Time, Part-Time and Casual opportunities across Melbourne CBD and inner locations, with comprehensive training and ongoing support to help you grow within a growing business

Qualifications

• Strong written and verbal communication skills.
• Friendly, professional, and confident manner.
• Customer-first mindset with focus on results.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver exceptional customer service to new and existing customers.
• Support sales activities and contribute to facility performance targets.
• Assist with the day-to-day operations of the facility, including Business Hub services.
• Manage customer enquiries, bookings, and administrative tasks.
• Maintain high presentation standards across the facility.
• Build strong relationships with customers and local businesses.
• Ensure a safe, clean, and welcoming environment for customers.

Skills

Customer service

Retail and sales

Bulky goods retail

Logistics and warehousing

Self-storage operations

Small business administration

Job description

About Wilson Storage
Wilson Storage is one of Australia's leading self-storage providers, offering secure self-storage, packaging, office, and training space solutions across Victoria, New South Wales, and Tasmania. We pride ourselves on delivering exceptional customer service through our modern facilities and customer-first approach.
Due to continued growth, we are seeking motivated and customer-focused individuals to join our expanding portfolio of storage facilities. We currently have Full-Time, Part-Time and Casual Facility Support Officer opportunities available across Melbourne CBD and Inner Melbourne locations.

About the Role
As a Facility Support Officer, you will play an important role in supporting the day-to-day operations of our facilities while delivering exceptional customer service to our clients. This hands-on role combines customer service, sales support, administration, and facility presentation, ensuring every customer has a positive experience with Wilson Storage.

Key Responsibilities

• Deliver exceptional customer service to new and existing customers
• Support sales activities and contribute to facility performance targets
• Assist with the day-to-day operations of the facility, including Business Hub services
• Manage customer enquiries, bookings, and administrative tasks
• Maintain high presentation standards across the facility
• Build strong relationships with customers and local businesses
• Ensure a safe, clean, and welcoming environment for customers

Skills & Experience

We're looking for people who enjoy working with customers and thrive in a fast-paced environment.

Experience in any of the following areas will be highly regarded:

• Customer service
• Retail and sales
• Bulky goods retail
• Logistics and warehousing
• Self-storage operations
• Small business administration

You will also possess:

• Strong written and verbal communication skills
• A friendly, professional, and confident manner
• A customer-first mindset with a focus on achieving results
• Strong organisational and time management skills
• The ability to work both independently and as part of a team
• Sound computer and administration skills
• Professional presentation and a strong work ethic

What's in it for You?

• Full-Time, Part-Time and Casual opportunities available
• Melbourne CBD and Inner Melbourne locations
• Comprehensive training and ongoing support
• Competitive salary and incentive opportunities
• Career development opportunities within a growing business
• Supportive team environment and positive workplace culture

By joining Wilson Storage, you'll become part of a growing business that values its people, invests in development, and provides genuine opportunities for long-term career growth.