Facilities & Tech Support Officer (Casual, Melbourne CBD)

RMIT University; Melbourne; On-site; AUD 39,000 - 52,000; Part time

Job summary

RMIT University in Melbourne invites applications for a Facilities Officer role within the College of Vocational Education. The position supports day-to-day operations, focusing on technology assets, onboarding staff, asset management and facilities projects across the VE, Planning & Resources team.

The role requires strong customer service, digital literacy and the ability to work across a large, complex organisation, with a particular emphasis on helping staff access spaces, resources and

Qualifications

• Experience providing high-quality administrative, operational or customer-focused support services within a large and complex organisation.
• Strong digital literacy and confidence working with technology, systems and equipment.
• The ability to learn new systems, platforms and processes quickly.

Responsibilities

• Responding to requests submitted through RMIT's service management systems.
• Assisting with the ordering, delivery, setup and replacement of technology equipment and assets.
• Maintaining accurate asset records, documentation and registers.
• Supporting staff onboarding through the provision of workplace technology and furniture etc.
• Assisting with technology refresh activities and equipment lifecycle processes.
• Supporting facilities projects, space management activities and minor works initiatives.
• Working with staff and support teams to help resolve operational, facilities and technology-related issues.
• Providing responsive customer service to staff across the College.

Skills

Administrative support

Customer service

Digital literacy

Organisational skills

Communication

Tools

Service management systems

Asset registers

Office IT equipment

Job description

RMIT University in Melbourne invites applications for a Facilities Officer role within the College of Vocational Education. The position supports day-to-day operations, focusing on technology assets, onboarding staff, asset management and facilities projects across the VE, Planning & Resources team.

The role requires strong customer service, digital literacy and the ability to work across a large, complex organisation, with a particular emphasis on helping staff access spaces, resources and