Facilities Officer

RMIT University; Melbourne; On-site; AUD 39,000 - 52,000; Part time

Job summary

RMIT University in Melbourne invites applications for a Facilities Officer role within the College of Vocational Education. The position supports day-to-day operations, focusing on technology assets, onboarding staff, asset management and facilities projects across the VE, Planning & Resources team.

The role requires strong customer service, digital literacy and the ability to work across a large, complex organisation, with a particular emphasis on helping staff access spaces, resources and

Qualifications

• Experience providing high-quality administrative, operational or customer-focused support services within a large and complex organisation.
• Strong digital literacy and confidence working with technology, systems and equipment.
• The ability to learn new systems, platforms and processes quickly.

Responsibilities

• Responding to requests submitted through RMIT's service management systems.
• Assisting with the ordering, delivery, setup and replacement of technology equipment and assets.
• Maintaining accurate asset records, documentation and registers.
• Supporting staff onboarding through the provision of workplace technology and furniture etc.
• Assisting with technology refresh activities and equipment lifecycle processes.
• Supporting facilities projects, space management activities and minor works initiatives.
• Working with staff and support teams to help resolve operational, facilities and technology-related issues.
• Providing responsive customer service to staff across the College.

Skills

Administrative support

Customer service

Digital literacy

Organisational skills

Communication

Tools

Service management systems

Asset registers

Office IT equipment

Job description

Overview

Casual hours commencing ASAP Professional HEW 5 + 17% Superannuation Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the Role

The Facilities Officer supports day-to-day operational activities across the College of Vocational Education (VE) as part of the Planning & Resources team. Working under the direction of the Facilities Coordinator, the role provides support across facilities and technology services to help staff access and maintain the equipment, spaces and resources they need to work effectively.

A significant focus of the role is supporting the College's technology assets and services, including staff onboarding, equipment deployment, asset record maintenance and responding to staff requests. The role also contributes to facilities projects, space management activities, technical spaces, events, showcases and other operational initiatives across the College. This role is well suited to someone who enjoys working with technology, solving practical problems, providing excellent customer service and supporting a diverse range of stakeholders.

This Role will Include

• Responding to requests submitted through RMIT's service management systems.
• Assisting with the ordering, delivery, setup and replacement of technology equipment and assets.
• Maintaining accurate asset records, documentation and registers.
• Supporting staff onboarding through the provision of workplace technology and furniture etc.
• Assisting with technology refresh activities and equipment lifecycle processes.
• Supporting facilities projects, space management activities and minor works initiatives.
• Working with staff and support teams to help resolve operational, facilities and technology-related issues.
• Providing responsive customer service to staff across the College.

To Be Successful in This Position, You Will Have

• Experience providing high-quality administrative, operational or customer-focused support services within a large and complex organisation.
• Strong digital literacy and confidence working with technology, systems and equipment.
• The ability to learn new systems, platforms and processes quickly.
• Strong organisational skills and attention to detail, including the ability to maintain accurate records and manage competing priorities.
• Excellent interpersonal skills and a genuine commitment to customer service.
• Strong written and verbal communication skills, including the ability to explain information clearly and work effectively with people of varying levels of technical confidence.
• A calm, approachable and solutions-focused manner
• Demonstrated initiative and problem-solving skills, including the ability to identify solutions and seek assistance or escalation when required.
• Proven ability to work collaboratively as part of a team
• Desirable Experience working with service management, ticketing or request-tracking systems.
• Experience supporting technology equipment, asset administration, facilities operations or related services.
• Experience working within a tertiary education or similarly complex environment.

Please note that this position is an on-campus role due to the nature of the work.

Appointment to this position is subject to passing a Working with Children check.

About the College

The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work.

Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can: lead in practice-based learning empower learners for the future of work engage industry and community at scale grow for impact and influence.

The College of VE is delivering impact through transformation that creates long-term change.

Contact

For further information about this position, contact Mykayla via [e-mail].

Equal Opportunity & Inclusivity

RMIT is an equal opportunity employer committed to being a child safe organisation.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University's commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes.

All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.

Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks.

Information provided will be treated confidentially and considered only for its relevance to the role and RMIT's safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.

We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms).

To discuss adjustment requirements, please contact Dani, via [e-mail] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

Culture

Our Values inspire us, wherever we are in the world, and guide how we live and work together.

Imagination. Integrity. Courage. Passion. Impact. Inclusion.

What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.

Our people make everything at the University possible.

We encourage new approaches to work and learning, stimulating change to drive positive impact.

RMIT exists to create transformative experiences for our students, getting them ready for life and work.

You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.

Find out what makes RMIT a great place to work

Applications Close: 4 Nov 2026 11.59 pm