Facilities Officer

rmit; Melbourne; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Casual hours

Superannuation 17%

Job summary

RMIT is seeking a Facilities Officer to support day-to-day operations for the College of Vocational Education. The role focuses on facilities and technology services, including staff onboarding, asset management and issue resolution across multiple campuses from the Melbourne CBD base.

You will work with the Planning & Resources team to maintain equipment, spaces and resources for staff, delivering responsive service and practical problem-solving in a diverse environment.

Qualifications

• Experience providing admin, operational or customer-focused support within a large and complex organisation.
• Strong digital literacy and confidence working with technology, systems and equipment.
• Ability to learn new systems, platforms and processes quickly.
• Strong organisational skills and attention to detail, including maintaining accurate records and managing competing priorities.
• Excellent interpersonal and written/verbal communication with a focus on customer service.

Responsibilities

• Respond to requests submitted through RMIT's service management systems.
• Assist with ordering, delivery, setup and replacement of technology equipment and assets.
• Maintain accurate asset records, documentation and registers.
• Support staff onboarding through workplace technology and furniture provisioning.
• Assist with technology refresh activities and asset lifecycle processes.
• Support facilities projects, space management and minor works initiatives.
• Collaborate with staff and support teams to resolve operational, facilities and technology issues.
• Provide responsive customer service to staff within the College.

Skills

Administrative support

Operational support

Customer service

Digital literacy

Learning agility

Attention to detail

Communication skills

Team collaboration

Tools

Service management systems

Ticketing systems

Job description

Overview

Casual hours commencing ASAP Professional HEW 5 + 17% Superannuation Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the Role

The Facilities Officer supports day-to-day operational activities across the College of Vocational Education (VE) as part of the Planning & Resources team. Working under the direction of the Facilities Coordinator, the role provides support across facilities and technology services to help staff access and maintain the equipment, spaces and resources they need to work effectively. A significant focus of the role is supporting the College's technology assets and services, including staff onboarding, equipment deployment, asset record maintenance and responding to staff requests. The role also contributes to facilities projects, space management activities, technical spaces, events, showcases and other operational initiatives across the College This role is well suited to someone who enjoys working with technology, solving practical problems, providing excellent customer service and supporting a diverse range of stakeholders.

Responsibilities

• Responding to requests submitted through RMIT's service management systems.
• Assisting with the ordering, delivery, setup and replacement of technology equipment and assets.
• Maintaining accurate asset records, documentation and registers.
• Supporting staff onboarding through the provision of workplace technology and furniture etc.
• Assisting with technology refresh activities and equipment lifecycle processes.
• Supporting facilities projects, space management activities and minor works initiatives.
• Working with staff and support teams to help resolve operational, facilities and technology-related issues.
• Providing responsive customer service to staff across the College.

Requirements

• Experience providing high-quality administrative, operational or customer-focused support services within a large and complex organisation.
• Strong digital literacy and confidence working with technology, systems and equipment.
• The ability to learn new systems, platforms and processes quickly.
• Strong organisational skills and attention to detail, including the ability to maintain accurate records and manage competing priorities.
• Excellent interpersonal skills and a genuine commitment to customer service.
• Strong written and verbal communication skills, including the ability to explain information clearly and work effectively with people of varying levels of technical confidence.
• A calm, approachable and solutions-focused manner
• Demonstrated initiative and problem-solving skills, including the ability to identify solutions and seek assistance or escalation when required.
• Proven ability to work collaboratively as part of a team

Desirable Qualities

• Experience working with service management, ticketing or request-tracking systems.
• Experience supporting technology equipment, asset administration, facilities operations or related services.
• Experience working within a tertiary education or similarly complex environment.

Please note that this position is an on-campus role due to the nature of the work.

Please Note: Appointment to this position is subject to passing a Working with Children check.

About the College

The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence. Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can: lead in practice-based learning empower learners for the future of work engage industry and community at scale grow for impact and influence The College of VE is delivering impact through transformation that creates long-term change.

For further information about this position, contact Mykayla via [e-mail] .

Applications Close: 4 Nov 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University's commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also