Facilities Helpdesk Coordinator — Sydney

QSR Pty Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

QSR Pty Limited in Sydney is seeking a Facilities Management Helpdesk Coordinator to provide frontline support to restaurant teams, operations and contractors across Australia and New Zealand. Based at our Sydney office, you will manage maintenance requests, coordinate with suppliers and help ensure BWOF compliance for a safe, well‑maintained environment.

You will use CMMS/SAP and MS Office daily, delivering timely responses and maintaining accurate records while working with a collaborative

Qualifications

• Experience in administrative, customer service or facilities coordination.
• Strong customer service mindset and solutions-focused approach.
• Excellent organisational and time management skills.
• Clear written and verbal communication with stakeholders.
• Experience with CMMS or SAP preferred.
• Proficiency in MS Office (Outlook, Excel, Word).

Responsibilities

• Provide day-to-day facilities management helpdesk support to restaurant teams, operations, contractors across Australia and NZ.
• Log and track maintenance inquiries via phone and email, closing requests promptly.
• Coordinate outstanding work orders, quotes and service requests for timely resolution.
• Provide first-level support and escalate issues to the facilities management team as needed.
• Liaise with contractors and monitor service delivery against KPIs and requirements.
• Assist with BWOF management and compliance coordination.
• Maintain accurate FM records, SAP data and reporting.
• Support expenditure administration, CAPEX and related reporting.
• Collaborate with Operations and property teams across AU/NZ.
• Identify risks and contribute to a safe, well-maintained restaurant environment.

Skills

Customer service

Time management

Communication

Organisational skills

Tools

CMMS

SAP

Job description

QSR Pty Limited in Sydney is seeking a Facilities Management Helpdesk Coordinator to provide frontline support to restaurant teams, operations and contractors across Australia and New Zealand. Based at our Sydney office, you will manage maintenance requests, coordinate with suppliers and help ensure BWOF compliance for a safe, well‑maintained environment.

You will use CMMS/SAP and MS Office daily, delivering timely responses and maintaining accurate records while working with a collaborative