Facilities Management Helpdesk Coordinator

QSR Pty Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

QSR Pty Limited in Sydney is seeking a Facilities Management Helpdesk Coordinator to provide frontline support to restaurant teams, operations and contractors across Australia and New Zealand. Based at our Sydney office, you will manage maintenance requests, coordinate with suppliers and help ensure BWOF compliance for a safe, well‑maintained environment.

You will use CMMS/SAP and MS Office daily, delivering timely responses and maintaining accurate records while working with a collaborative

Qualifications

• Experience in administrative, customer service or facilities coordination.
• Strong customer service mindset and solutions-focused approach.
• Excellent organisational and time management skills.
• Clear written and verbal communication with stakeholders.
• Experience with CMMS or SAP preferred.
• Proficiency in MS Office (Outlook, Excel, Word).

Responsibilities

• Provide day-to-day facilities management helpdesk support to restaurant teams, operations, contractors across Australia and NZ.
• Log and track maintenance inquiries via phone and email, closing requests promptly.
• Coordinate outstanding work orders, quotes and service requests for timely resolution.
• Provide first-level support and escalate issues to the facilities management team as needed.
• Liaise with contractors and monitor service delivery against KPIs and requirements.
• Assist with BWOF management and compliance coordination.
• Maintain accurate FM records, SAP data and reporting.
• Support expenditure administration, CAPEX and related reporting.
• Collaborate with Operations and property teams across AU/NZ.
• Identify risks and contribute to a safe, well-maintained restaurant environment.

Skills

Customer service

Time management

Communication

Organisational skills

Tools

CMMS

SAP

Job description

Facilities Management Helpdesk Coordinator

Are you an organised and motivated professional looking to grow your career in Facilities? We’re seeking an Facilities Management Helpdesk Cooordinator to join our Sydney-based team. This is a fantastic opportunity to gain exposure across all aspects of Facilities while supporting both our KFC & Taco Bell restaurant teams.

About the role

If you are looking to further your career, then this may be the opportunity for you! This Facilities Management Helpdesk Coordinator position is based at the Restaurant Brands Australia Restaurant Support Centre, located in Pyrmont NSW.

Key responsibilities

• Provide day-to-day Facilities Management helpdesk support to restaurant teams, Operations, contractors and internal stakeholders across Australia and New Zealand.
• Receive and respond to maintenance enquiries via phone and email, ensuring requests are accurately logged, updated and closed out in a timely manner.
• Coordinate and follow up on outstanding maintenance work orders, contractor quotes and service requests to ensure effective resolution of issues.
• Provide first-level support to restaurant teams and elevate maintenance issues to the Facilities Management Team where required.
• Liaise with contractors and monitor service delivery, including contractor performance against agreed KPIs and service requirements.
• Assist with Building Warrant of Fitness (BWOF) management and coordinate with relevant contractors to support compliance requirements.
• Monitor daily building checks, roof leaks and significant maintenance issues, ensuring appropriate follow-up and escalation.
• Maintain accurate Facilities Management records, databases and reporting, including SAP data management and maintenance administration.
• Support Facilities expenditure administration, including invoice processing, CAPEX requests and associated reporting.
• Work collaboratively with Operations, contractors and the wider Property and Facilities Management Teams across Australia and New Zealand.
• Assist with minor Facilities and Property projects, providing administrative and coordination support as required.
• Identify and escalation maintenance, operational and health and safety risks, contributing to a safe and well‑maintained restaurant environment.

About you

• Experience in an administrative, customer service, Facilities Management or property coordination role.
• Strong customer service skills, with a professional, patient and solutions‑focused approach.
• Excellent organisational and time management skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Well‑developed written and verbal communication skills, with the ability to build effective relationships with restaurant teams, contractors and internal stakeholders.
• Experience using computerised maintenance management systems (CMMS), SAP or similar business systems.
• Intermediate proficiency in Microsoft Office, particularly Outlook, Excel and Word.
• Strong attention to detail and accuracy, particularly when managing maintenance requests, invoices, reporting and administrative records.
• Proven ability to work independently, demonstrate initiative and take ownership of tasks through to completion.
• Strong problem‑solving skills, with the ability to adapt to changing priorities and respond effectively to operational requirements.
• A collaborative and proactive approach, with a willingness to support the wider Facilities Management and Property Teams.
• Fast and keen learner
• An Australian permanent resident or citizen

What We Offer:

• A full‑time role based in our Sydney office.
• A supportive, collaborative Facilities team.
• Standard business hours with flexibility to meet operational needs.