Client Services & Facilities Coordinator

CBRE Group, Inc.; Sydney; Hybrid; AUD 50,000 - 60,000; Full time

Job summary

CBRE is seeking an entry level Facilities Administration support for a key client in Sydney. You will be the first point of contact for customer requests, coordinate service and facilities professionals, and support the Facilities Management team.

This role focuses on developing customer service, coordination and administration skills within a dynamic commercial real estate environment, with opportunities to learn how a major facilities portfolio operates and to grow your career.

Qualifications

• Proven experience in a similar role with a strong focus on customer service.
• Strong interpersonal and relationship management skills.
• Exceptional written and verbal communication skills and a professional phone manner.
• Call and query handling and call resolution skills.
• Strong administration, organisational and time management skills.

Responsibilities

• Be the first point of contact for customer requests and enquiries
• Coordinating service and facilities professionals in response to work requests
• Timely management and processing of customer requests, queries and billing information
• Provide account administration and day-to-day support to the Facilities Management team and client
• Understand stakeholder needs, follow up actions and keep people informed

Skills

Customer service

Interpersonal skills

Communication

Call handling

Administration

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

CBRE is seeking an entry level Facilities Administration support for a key client in Sydney. You will be the first point of contact for customer requests, coordinate service and facilities professionals, and support the Facilities Management team.

This role focuses on developing customer service, coordination and administration skills within a dynamic commercial real estate environment, with opportunities to learn how a major facilities portfolio operates and to grow your career.