Facilities Concierge & Workplace Services Leader

Cushman & Wakefield; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Services / Concierge professional for the St Leonards office in New South Wales. You will support the Facility Manager in daily operations, ensuring clean, functional, and well-presented workplaces while maintaining service standards.

Responsibilities include managing supplies, coordinating contractors, tracking service requests, and supporting meetings and events.

Qualifications

• Experience in Facilities Management, Workplace Services, Office Administration, or Corporate Real Estate.
• Strong customer service and stakeholder management skills.
• Ability to manage vendors, contractors, and building management relationships.
• Knowledge of health, safety, and workplace compliance standards.
• Experience using FM systems, service request tracking, and administrative tools.
• Strong organizational, communication, and problem-solving abilities.
• Proficient in Microsoft Office applications and administrative processes.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Support Facility Manager in day-to-day workplace and facilities operations.
• Maintain workplace cleanliness, presentation, functionality, and service standards.
• Manage office supplies, consumables, and inventory levels.
• Deliver high-quality customer service and workplace support.
• Build and maintain relationships with employees, clients, vendors, and building management.
• Conduct workplace inspections and identify maintenance, safety, and service issues.
• Manage visitor registration, security passes, and courier services.
• Monitor, track, and resolve work orders and service requests via FM systems.
• Maintain facilities records, service logs, purchase orders, and invoice processing.
• Coordinate contractors, suppliers, and service providers while ensuring compliance.
• Perform health, safety, compliance checks, and incident reporting.
• Support meeting room setups, workplace events, office moves, onboarding, and workspace arrangements.
• Drive sustainability initiatives and continuous workplace improvement programs.

Skills

Customer service

Stakeholder management

Vendor management

Organizational skills

Communication skills

Problem solving

Microsoft Office

Independent work

FM systems

Tools

FM systems

Job description

Cushman & Wakefield is seeking a Workplace Services / Concierge professional for the St Leonards office in New South Wales. You will support the Facility Manager in daily operations, ensuring clean, functional, and well-presented workplaces while maintaining service standards.

Responsibilities include managing supplies, coordinating contractors, tracking service requests, and supporting meetings and events.