Concierge/ FM Support

Cushman & Wakefield; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cushman & Wakefield Brisbane is seeking a Concierge/FM Support to provide a warm, professional reception and hands-on facilities coordination at our client site at 32 Turbot Street. You will welcome staff and guests, manage front-of-house operations, coordinate meeting rooms, and support workplace events while delivering excellent service.

In this role you will conduct audits, manage maintenance requests, assist with safety/compliance, and help the Facilities Management team with day-to-day

Qualifications

• Experience in reception, facilities coordination, or workplace experience.
• Strong interpersonal and stakeholder management skills.
• Excellent written and verbal communication.
• High attention to detail and strong organisational skills.
• Proficiency in Microsoft Office applications.
• Experience in a corporate environment is highly regarded.

Responsibilities

• Provide a warm and professional welcome to employees, visitors, and guests.
• Manage reception and front-of-house operations.
• Coordinate visitor access, meeting room bookings, and workplace inquiries.
• Deliver exceptional customer service and resolve issues promptly.
• Support workplace events and employee engagement initiatives.
• Conduct workplace inspections and audits.
• Coordinate maintenance requests and liaise with service providers.
• Support contractors, suppliers, and building management teams.
• Assist with workplace health, safety, and compliance requirements.
• Manage office supplies, amenities, and general workplace administration.
• Maintain accurate workplace records and documentation.
• Prepare reports and support operational processes.
• Monitor service requests and ensure timely completion.
• Assist the broader Facilities Management team with day-to-day activities.

Skills

Reception

Facilities coordination

Customer service

Stakeholder management

Communication

Organisational skills

MS Office

Tools

MS Office

Job description

Job Title

Concierge/ FM Support

Job Description Summary

The role will be one of reception coverage where necessary daily, with a focus on staff and guest support, and Facilities Management support through auditing, inspections and administration tasks.

Job Description

Brisbane | Full-Time | Client Site - 32 Turbot Street

What you'll be doing

Concierge & Workplace Experience

• Provide a warm and professional welcome to employees, visitors, and guests.

• Manage reception and front-of-house operations.

• Coordinate visitor access, meeting room bookings, and workplace enquiries.

• Deliver exceptional customer service and resolve issues in a timely manner.

• Support workplace events and employee engagement initiatives.

Facilities Support

• Conduct workplace inspections and audits.

• Coordinate maintenance requests and follow up with service providers.

• Support contractors, suppliers, and building management teams.

• Assist with workplace health, safety, and compliance requirements.

• Manage office supplies, amenities, and general workplace administration.

Administrative Support

• Maintain accurate workplace records and documentation.

• Prepare reports and support operational processes.

• Monitor service requests and ensure timely completion.

• Assist the broader Facilities Management team with day-to-day activities.

About You

You'll thrive in this role if you are:

• Highly organised and proactive.

• Passionate about customer service and creating positive workplace experiences.

• Comfortable managing multiple priorities in a fast-paced environment.

• A strong communicator who builds relationships easily.

• Professional, approachable, and solutions-focused.

Skills & Experience

• Previous experience in reception, facilities coordination, workplace experience, hospitality, customer service, or office administration.

• Strong interpersonal and stakeholder management skills.

• Excellent written and verbal communication abilities.

• High attention to detail and strong organisational skills.

• Proficiency in Microsoft Office applications.

• Experience working within a corporate environment is highly regarded.

What's in it for you?

• Join a globally recognised real estate and workplace services organisation.

• Be part of a collaborative and supportive team culture.

• Work in a dynamic client-facing environment.

• Opportunities for career development and growth.

• Make a tangible impact on the workplace experience every day.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”