Concierge & Workplace Experience Lead

cw; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career development

Collaborative team culture

Dynamic client-facing environment

Job summary

Cushman & Wakefield in Brisbane is seeking a dedicated Concierge / FM Support to cover reception and facilities tasks at 32 Turbot Street, on a full‑time client site basis.

You will welcome staff and visitors, manage front‑of‑house operations, coordinate bookings, and support audits, maintenance requests, and workplace compliance while contributing to a positive experience in a global real estate services firm.

Qualifications

• Previous experience in reception, facilities coordination, workplace experience, hospitality, customer service, or office administration.
• Strong interpersonal and stakeholder management skills.
• Excellent written and verbal communication abilities.
• High attention to detail and strong organisational skills.
• Proficiency in Microsoft Office applications.
• Experience working within a corporate environment is highly regarded.

Responsibilities

• Provide a warm and professional welcome to employees, visitors, and guests.
• Manage reception and front‑of‑house operations.
• Coordinate visitor access, meeting room bookings, and workplace enquiries.
• Deliver exceptional customer service and resolve issues in a timely manner.
• Support workplace events and employee engagement initiatives.
• Conduct workplace inspections and audits.
• Coordinate maintenance requests and follow up with service providers.
• Support contractors, suppliers, and building management teams.
• Assist with workplace health, safety, and compliance requirements.
• Manage office supplies, amenities, and general workplace administration.
• Maintain accurate workplace records and documentation.
• Prepare reports and support operational processes.
• Monitor service requests and ensure timely completion.
• Assist the broader Facilities Management team with day‑to‑day activities.

Skills

Reception

Facilities coordination

Customer service

Organisational skills

Communication

MS Office

Tools

Microsoft Office

Job description

Cushman & Wakefield in Brisbane is seeking a dedicated Concierge / FM Support to cover reception and facilities tasks at 32 Turbot Street, on a full‑time client site basis.

You will welcome staff and visitors, manage front‑of‑house operations, coordinate bookings, and support audits, maintenance requests, and workplace compliance while contributing to a positive experience in a global real estate services firm.