F&B Supervisor: Lead Service & Guest Experience

Accor Apartments & Realty; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Accor Apartments & Realty in Melbourne is seeking a Food & Beverage Supervisor to lead front-of-house service, uphold quality standards, and deliver memorable guest experiences across all dining moments.

You will guide a unified team, manage busy service periods, mentor staff, optimise rosters, and deepen product knowledge while ensuring safety and RSA compliance. This role requires flexibility to work weekends and public holidays, and a strong passion for hospitality.

Qualifications

• Genuine passion for hospitality and food service.
• Proven history of leading and empowering teams to deliver exceptional guest experiences.
• Willingness to work across weekends and public holidays as required.
• RSA or equivalent qualification for the country/state/territory.
• Strong hospitality and communication skills.

Responsibilities

• Take the reins during busy service hours at the front of the house, setting the pace and leading by example.
• Collaborate with your team to spark motivation and attain exceptional results together.
• Contribute to creating schedules, nurturing team growth, and harmonising departmental efforts.
• Create a welcoming and friendly atmosphere where you turn every moment into a memory and every experience into a story.
• When challenges arise, transform obstacles into opportunities and guide your team to service excellence.
• Guide your team in attaining service excellence while actively seeking information to enhance product knowledge.

Skills

Hospitality passion

Team leadership

Scheduling flexibility

RSA qualification

Customer engagement

Job description

Accor Apartments & Realty in Melbourne is seeking a Food & Beverage Supervisor to lead front-of-house service, uphold quality standards, and deliver memorable guest experiences across all dining moments.

You will guide a unified team, manage busy service periods, mentor staff, optimise rosters, and deepen product knowledge while ensuring safety and RSA compliance. This role requires flexibility to work weekends and public holidays, and a strong passion for hospitality.