Guest Experience Lead - Food & Beverage Attendant

Accor Apartments & Realty; Perth; On-site; AUD 28,000 - 34,000; Full time

Job summary

Accor Apartments & Realty in Australia is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. You will suggest standout dishes and beverages, delivering memorable service at outlets and events.

Ideal candidates bring a proven track record in hospitality, strong knowledge of table service and beverages, and flexibility across early mornings, evenings, weekends and public holidays. RSA certification is preferred where required.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills.
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required.
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals

Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills

Customer service

Table service

Beverage expertise

Event service

Coffee crafting

Flexible scheduling

RSA certificate

Patron engagement

Job description

Accor Apartments & Realty in Australia is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings. You will suggest standout dishes and beverages, delivering memorable service at outlets and events.

Ideal candidates bring a proven track record in hospitality, strong knowledge of table service and beverages, and flexibility across early mornings, evenings, weekends and public holidays. RSA certification is preferred where required.