F&B Team Leader: Elevate Service & Guest Experience

Accor Apartments & Realty; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Accor Apartments & Realty in Sydney is seeking an experienced Food & Beverage Team Leader to guide a cohesive team across dining events and service periods. You will drive guest satisfaction, lead by example, and ensure smooth operations with a focus on quality and hospitality.

The role requires strong knowledge of F&B protocols, excellent communication, and a proactive approach to product knowledge. Flexible schedules include early mornings, evenings, weekends, and public holidays.

Qualifications

• Experience with table and event service, beverages, and coffee crafting.
• Strong communication with guests and colleagues.
• Available for early mornings, evenings, weekends, and holidays as required.

Responsibilities

• You set the pace and lead by example during busy service periods.
• Collaborate with the team and spark motivation to attain exceptional results together.
• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story.
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• When challenges arise, your ability to transform obstacles into opportunities shines.
• Proactively source information to increase your product knowledge.

Skills

Food & beverage protocols

Guest communication

Team collaboration

Flexibility with shifts

Customer service mindset

Education

RSA or equivalent qualification

Job description

Accor Apartments & Realty in Sydney is seeking an experienced Food & Beverage Team Leader to guide a cohesive team across dining events and service periods. You will drive guest satisfaction, lead by example, and ensure smooth operations with a focus on quality and hospitality.

The role requires strong knowledge of F&B protocols, excellent communication, and a proactive approach to product knowledge. Flexible schedules include early mornings, evenings, weekends, and public holidays.