F&B Experience Leader – Guest-Centric Operations

Novotel; Melbourne; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Salary $90,000 AUD

Career development

Discounts across Accor

Global Accor network

Leadership support

Job summary

Novotel Melbourne South Wharf, part of the Accor group, is seeking an experienced Food & Beverage Manager to lead front-of-house operations and partner with our Executive Chef to evolve restaurant and bar concepts. You will drive service excellence, guest satisfaction and a high-performance team culture in a busy hotel environment.

You will balance strategic planning with hands-on leadership, manage labour costs, and collaborate across departments to deliver memorable dining experiences while

Qualifications

• Experience leading a high-volume F&B operation in a hotel, restaurant group or similar.
• Leadership role in F&B management with team development focus.
• RSA qualification and full working rights in Australia required.

Responsibilities

• Lead day-to-day operation of restaurant, bar, café and in-room dining services.
• Champion guest experiences and ensure service standards exceed expectations.
• Develop and implement new F&B concepts, promotions and service initiatives.
• Create a positive, inclusive, high-performing team culture and empower staff.
• Coach, mentor, train and give regular feedback to the team.
• Recruit, develop and retain hospitality professionals.
• Collaborate with kitchen to deliver seamless dining experiences.
• Manage labour costs, rosters and productivity to meet financial objectives while maintaining service excellence.
• Identify opportunities to grow revenue and improve operational performance.
• Act on guest feedback to drive improvements.
• Ensure compliance with hotel policies, WHS and sustainability commitments.
• Utilise systems including HumanForce, Micros and Purchase Plus

Skills

Leadership

Guest experience

Operational leadership

Budget management

Staff development

Communication

Stakeholder management

Education

RSA qualification

Tools

HumanForce

Micros

Purchase Plus

Job description

Novotel Melbourne South Wharf, part of the Accor group, is seeking an experienced Food & Beverage Manager to lead front-of-house operations and partner with our Executive Chef to evolve restaurant and bar concepts. You will drive service excellence, guest satisfaction and a high-performance team culture in a busy hotel environment.

You will balance strategic planning with hands-on leadership, manage labour costs, and collaborate across departments to deliver memorable dining experiences while