F&B Assistant Manager | Guest Experience Leader

Novotel; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Global hospitality company

On-the-job training

Career development pathways

Staff discounts

Job summary

Novotel Sydney Darling Square, part of Accor, is seeking an Assistant Manager - Food & Beverage to lead daily F&B operations across the hotel and Pumphouse venue. You will coach teams, manage guest feedback, and uphold brand standards while driving service excellence.

The role requires strong leadership, exceptional guest service, and the ability to work a rotating roster including evenings and weekends.

Qualifications

• Previous leadership or supervisory experience within hotel Food & Beverage operations.
• A passion for delivering exceptional customer service and creating memorable guest experiences.
• Strong leadership and communication skills with the ability to motivate and inspire teams.
• Excellent organisational skills with the ability to prioritise in a fast-paced environment.
• Sound knowledge of food safety, liquor licensing and workplace health and safety requirements.
• Flexible to work a rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Coordinate and manage day-to-day Food & Beverage operations across the hotel and Pumphouse.
• Assist with rostering, stock control, ordering, inventory management and minimising wastage to control costs.
• Coach, mentor and develop team members to deliver outstanding guest experiences.
• Ensure brand standards, service procedures and presentation standards are consistently achieved.
• Maintain high food safety, hygiene and workplace health and safety standards.
• Collaborate with other departments to ensure seamless service delivery.

Skills

Leadership

Customer service

Communication

Organisation

Food safety knowledge

Roster management

Cost control

Job description

Novotel Sydney Darling Square, part of Accor, is seeking an Assistant Manager - Food & Beverage to lead daily F&B operations across the hotel and Pumphouse venue. You will coach teams, manage guest feedback, and uphold brand standards while driving service excellence.

The role requires strong leadership, exceptional guest service, and the ability to work a rotating roster including evenings and weekends.