Expression of Interest - Customer Service Officer (MALC)

Shire of Murray; Western Australia; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Learning and development programs

Mentoring

Health and Wellbeing initiatives

Job summary

The Murray Aquatic and Leisure Centre (MALC) is seeking expressions of interest for casual Customer Service Officers. Join a team that values recreation, friendly service and efficient administration, with opportunities to assist with memberships, enrolments and reception duties.

We welcome applicants who are passionate about providing excellent customer experiences and have strong time management and communication skills.

Qualifications

• Proven customer service skills
• Well-developed time management and organisational skills
• Excellent communication and problem-solving abilities
• Intermediate computer skills
• Knowledge of Swim School Bookings system; formal CS training is desirable

Responsibilities

• Provide excellent customer service and accurate information to internal and external customers
• Create a welcoming service experience for patrons using the Centre's wet and dry facilities, programs and services
• Process memberships, enrolments and sales with accuracy
• Manage the daily reception area and operations

Skills

Customer service

Time management

Organisation

Communication

Interpersonal skills

Problem-solving

Intermediate computer skills

Swim School Bookings

Customer service training

Tools

Swim School Bookings

Job description

About the MALC

The Murray Aquatic and Leisure Centre has a wide range of facilities and offers an extensive range of sport, recreation and leisure programs to the general public, schools, clubs and organisations within the Shire of Murray.

About the role

The MALC is seeking expressions of interest for Customer Service Officers to join our team on a casual basis. We are seeking applicants with a love of all things recreation, good administration and time management skills, and a friendly and happy personality.

Key Duties

• Provide excellent customer service including accurate and courteous information to all internal and external customers
• Ensure a pleasant and welcoming service to all patrons using or enquiring about the Centres wet and dry, programs and facilities.
• Process memberships, enrolments and sales with a high degree of accuracy.
• Manage daily running of reception area.

Qualifications, Skills and Experience

• Proven customer service skills
• Well-developed time management and organisational skills
• Excellent communication, interpersonal and problem-solving skills including ability to negotiate and resolve conflict in an appropriate manner
• Intermediate computer skills
• Knowledge of Swim School Bookings system and formal training in customer service is highly desirable

Benefits

• Learning and development programs
• Mentoring
• Health and Wellbeing initiatives

For further information about the role contact the Coordinator Customer Service (MALC) on 08 9531 2000.