Casual Customer Service Officer - Aquatic Centre

Goulburn Mulwaree Council; Sydney; On-site; AUD 53,000 - 59,000; Full time

Benefits offered by this job

Health and wellbeing programs

Mental health champions support

Free vaccinations and health checks

Staff fitness initiatives

Confidential counselling service

Career development opportunities

Inclusive workplace culture

Job summary

Goulburn Mulwaree Council is seeking a Casual Customer Service Officer for the Goulburn Aquatic and Leisure Centre. You will greet visitors, answer enquiries and support daily operations while working on a casual roster.

Successful applicants will join a supportive team with access to professional development and wellness programs, including health checks, mental health support and staff fitness initiatives.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to work a casual roster including evenings and weekends.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver high-quality customer service to patrons at the GALC.
• Assist visitors with enquiries and directions.
• Support operations at the Aquatic Centre as required.

Skills

Customer service

Communication

Job description

Casual Customer Service Officer - Aquatic Centre

The Goulburn Aquatic and Leisure Centre (GALC) features a range of facilities for competitive swimming, leisure, general community use and major regional events, including a 50-metre outdoor swimming pool, an 25-metre indoor swimming pool, program pool, warm water pool, splash pad and gymnasium.

Council is currently seeking enthusiastic Casual Customer Service Officers to join the team at GALC, delivering high-quality customer service and support to patrons and visitors as opportunities arise.

YOUR WORKING ENVIRONMENT

• Work a variable number of hours on a casual basis
• A commencing hourly rate of $38.34 - $43.15 dependent upon skills and experience, plus 12% superannuation

YOUR WELLBEING

• A supportive and inclusive workplace and culture where your opinion is valued
• A suite of health and wellbeing programs offered each year
• A range of mentally healthy workplace initiatives including support from mental health champions
• Free vaccinations and health checks
• Staff fitness initiatives
• Access to a confidential counselling service for you and your family

YOUR CAREER

• A supportive environment to assist you to reach your career goals
• Access to ongoing professional development and individual development plans
• Ongoing training and support through Council’s cultural development program
• Mentoring and coaching programs
• Generous reward and recognition programs and initiatives
• Opportunities for secondments and higher-grade duties arrangements
• Access to e-learning platforms

The contact officer for this position is Carina Smith, Operations Centre Manager on (02) 4823 4***.

Applications close Monday, 19th October 2026 at 5:00pm.

This position is subject to relevant pre-employment checks and all applicants must have the right to live and work in Australia.

Council is an Equal Employment Opportunity and Child Safe Organisation. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.