Experienced Practice Manager

Duramind; Gold Coast City; On-site; AUD 90,000 - 140,000; Full time

Job summary

Mudgeeraba Family Medical Centre is a long-standing mixed billing general practice focused on patient-centred care with longer appointments and continuity of care. We value education, mentoring and professional development for our GPs and staff.

As Practice Manager, you will lead day-to-day operations, support GPs and nursing staff, oversee recruitment, quality improvements and accreditation readiness in a collaborative, community-focused team.

Qualifications

• Experience leading a GP practice or similar healthcare facility.
• Strong understanding of RACGP Standards and accreditation processes.
• Hands-on, proactive manager with budgeting and staffing skills.

Responsibilities

• Lead day-to-day operational management of the practice.
• Support GPs, nurses and reception staff while focusing on quality care and continuity.
• Coordinate GP and registrar recruitment activities.
• Promote the practice model and opportunities for GP development.
• Oversee infection prevention, WHS, risk management and data integrity.
• Manage billing workflows, HPOS/PRODA and general financial administration.
• Review suppliers and operating costs to identify efficiencies and value.

Skills

Leadership

People management

Operational excellence

Regulatory compliance

Communication

Change management

Billing & revenue cycle

Strategic planning

Problem solving

Tools

Best Practice software

Cubiko

Primary Sense

Job description

Key responsibilities

• Lead the day-to-day operations of the established General Practice
• Lead reception and nursing teams
• Support our GPs
• Oversee efficient, compliant and sustainable operation of the practice
• Support GPs and staff in managing change
• Translate complex regulatory or program requirements into clear, workable processes
• Lead meaningful operational and quality improvements

About you

• Experienced Practice Manager
• Strong operational and people-management skills
• Proactive and commercially aware
• Knowledgeable and hands-on
• Confident supporting GPs and staff
• Experience with Best Practice software, Cubiko, Primary Sense
• Practical problem-solving skills
• Open communication and positive, can-do attitude
• A supportive transition and handover from current Practice Manager
• A close-knit and experienced team
• A workplace focused on quality care rather than high-volume medicine
• The opportunity to lead meaningful operational and quality improvements
• Supportive GPs and staff who value collaboration and continuity of care

About us

Mudgeeraba Family Medical Centre is a long-standing mixed billing general practice committed to providing high-quality, patient-centred healthcare through longer appointments, continuity of care and meaningful patient relationships. Our GPs have a diverse range of clinical interests, and we maintain a strong focus on education, mentoring and professional development.

Responsibilities

• Lead the day-to-day operational management of the practice
• Support GPs, nurses and reception staff while maintaining a strong focus on quality care, continuity and sustainable practice operations
• Coordinate GP and registrar recruitment activities
• Promote the practice model, clinical autonomy and opportunities for GPs to develop special interests
• Lead RACGP Standards compliance and accreditation preparation
• Develop, maintain and implement practice policies and procedures
• Oversee infection prevention and control, workplace health and safety, risk management and data integrity
• Coordinate clinical and administrative audits and quality-improvement activities
• Implement Medicare and general practice program changes, including MyMedicare and GP Chronic Condition Management Plan requirements
• Oversee billing workflows, HPOS and PRODA processes, third-party claims and relevant practice communications
• Provide practical guidance and education to GPs and staff regarding billing, workflow, policies and regulatory changes
• Oversee operational budgets, banking, debtor management, stock ordering and general financial administration
• Review suppliers, services and operating costs to identify efficiencies and value
• Evaluate and implement practice technology, systems and workflow improvements
• Oversee practice communications, service promotion and GP recruitment marketing
• Manage facilities, room use, stock, suppliers, contractors and operational disruptions
• Maintain effective relationships with patients, GPs, specialists, pharmacies, pathology and radiology providers, suppliers and other stakeholders
• Troubleshoot operational, administrative, staffing and technology issues as they arise