Practice Manager

Care Medical Practice Pty Ltd; Town Of Bassendean; On-site; AUD 100,000 - 150,000; Full time

Job summary

Care Medical Practice Pty Ltd in Bassendean, WA is seeking a Practice Manager to lead the establishment and day-to-day operations of a new independent general practice. You will build efficient systems, support recruitment, manage staff, oversee billing and administration, and coordinate accreditation and compliance to ensure sustainability and growth.

Clinical governance remains with qualified practitioners; you will drive operational excellence, implement workflows, and promote teamwork and

Qualifications

• Experience leading Australian general practices or substantial senior medical administration.
• Strong knowledge of Medicare billing and reconciliations.
• Proven ability to manage staff rosters, training and performance.
• Experience with accreditation, policies, quality improvement, and patient privacy.

Responsibilities

• Coordinate opening readiness across staffing, systems, premises, equipment, policies and training.
• Support GP and staff recruitment and onboarding.
• Manage practice management systems, appointments, billing, and communications.
• Oversee billing processes, patient interactions, and daily clinic workflows.
• Ensure compliance, safety, privacy and risk management.

Skills

Practice management

Staff management

Medicare billing

Accreditation

Financial management

Communication

Education

Practice management qualification

Health administration degree

Tools

Practice management software

Digital systems

Job description

Location: Bassendean, Western Australia – primarily onsite

Reports to: Director, Care Medical Practice

Employment: Full-time; terms and remuneration to be agreed

Direct Reports: Reception and administrative staff

Position Overview

The Practice Manager will lead the establishment and day-to-day operation of a new independent general practice in Bassendean.

The role is responsible for building efficient systems, supporting recruitment and onboarding, managing staff and practice operations, overseeing billing and administration, coordinating accreditation and compliance, and supporting the financial sustainability and growth of the practice.

Clinical decisions, clinical supervision and professional protocols remain the responsibility of appropriately qualified practitioners.

Key Responsibilities

Coordinate opening readiness across staffing, systems, premises, equipment, policies and training.

Support recruitment and onboarding of GPs, nurses and administrative staff.

Coordinate practitioner credentials, registrations, insurance, provider numbers and billing setup.

Configure practice management systems, appointments, phones, online bookings, payments and secure messaging.

Establish reception procedures, patient forms, billing processes and operational workflows.

Practice Operations

Manage appointments, reception, patient enquiries, correspondence and daily clinic workflows.

Oversee patient feedback, complaints, recalls, reminders, referrals and administrative follow-up.

Ensure urgent patient matters are appropriately escalated to clinical staff.

Provide hands-on operational support when required.

People Management

Manage administrative rosters, leave, induction, training and performance.

Support GP recruitment, retention, session planning and practitioner onboarding.

Maintain personnel, training and practitioner credential records.

Promote teamwork, accountability and effective communication.

Financial and Business Management

Oversee Medicare and private billing, rejected claims, payments, debtors and daily reconciliations.

Monitor revenue, expenditure, staffing costs and appointment utilisation.

Assist with budgets, cash flow and monthly operational reporting.

Manage purchasing, stock and supplier performance within delegated authority.

Support pathology, allied health and approved marketing arrangements.

Compliance, Quality and Safety

Support infection prevention, workplace safety, emergency preparedness and equipment maintenance.

Maintain privacy, confidentiality, information security and appropriate system access.

Escalate significant clinical, safety, financial, privacy or operational risks.

Selection Criteria

Experience managing an Australian general practice or substantial senior medical administration experience.

Strong knowledge of general practice operations, Medicare billing, private billing and reconciliations.

Experience managing staff, rosters, training and performance.

Experience with accreditation, policies, quality improvement and confidential patient information.

Strong practice management software and digital systems capability.

Sound financial, supplier and business management skills.

Strong communication, judgement, organisation and problem-solving skills.

Australian work rights and ability to work onsite in Bassendean.

Experience establishing a new clinic or expanding an existing practice.

Qualification in practice management, business, health administration or a related field.

Experience supporting GP recruitment, practitioner agreements, nursing teams, telehealth or registrar programs.

Key Outcomes

The Practice Manager will be expected to:

Ensure the clinic is operationally ready for opening.

Establish reliable reception, billing and administrative systems.

Maintain appropriate staffing, training and credential records.

Provide regular financial and operational reporting.

Support accreditation and continuous improvement.

Maintain effective risk, complaints and compliance processes.

Improve patient experience, staff engagement and practice performance.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a practice manager?
• How many years of Medical Billing experience do you have?
• How many years of Medical Practice Management experience do you have?