Practice Operations Lead — Quality Care & Growth

Duramind; Gold Coast City; On-site; AUD 90,000 - 140,000; Full time

Job summary

Mudgeeraba Family Medical Centre is a long-standing mixed billing general practice focused on patient-centred care with longer appointments and continuity of care. We value education, mentoring and professional development for our GPs and staff.

As Practice Manager, you will lead day-to-day operations, support GPs and nursing staff, oversee recruitment, quality improvements and accreditation readiness in a collaborative, community-focused team.

Qualifications

• Experience leading a GP practice or similar healthcare facility.
• Strong understanding of RACGP Standards and accreditation processes.
• Hands-on, proactive manager with budgeting and staffing skills.

Responsibilities

• Lead day-to-day operational management of the practice.
• Support GPs, nurses and reception staff while focusing on quality care and continuity.
• Coordinate GP and registrar recruitment activities.
• Promote the practice model and opportunities for GP development.
• Oversee infection prevention, WHS, risk management and data integrity.
• Manage billing workflows, HPOS/PRODA and general financial administration.
• Review suppliers and operating costs to identify efficiencies and value.

Skills

Leadership

People management

Operational excellence

Regulatory compliance

Communication

Change management

Billing & revenue cycle

Strategic planning

Problem solving

Tools

Best Practice software

Cubiko

Primary Sense

Job description

Mudgeeraba Family Medical Centre is a long-standing mixed billing general practice focused on patient-centred care with longer appointments and continuity of care. We value education, mentoring and professional development for our GPs and staff.

As Practice Manager, you will lead day-to-day operations, support GPs and nursing staff, oversee recruitment, quality improvements and accreditation readiness in a collaborative, community-focused team.