Warm Medical Receptionist - Ophthalmology, Sunshine Coast

Best Practice Eyecare; Caloundra; On-site; AUD 42,000 - 60,000; Full time

Job summary

Best Practice Eyecare on the Sunshine Coast is seeking a Medical Receptionist to join our modern ophthalmology clinic. You will be the first point of contact for patients, delivering friendly service and efficient front-desk support.

This full-time role operates Monday to Friday in a supportive team, handling bookings, billing, Medicare claims and records while upholding patient care and accuracy in a fast-paced environment.

Qualifications

• Proven experience in medical administration or specialist reception (ophthalmology preferred).
• Excellent communication, problem-solving and customer service skills.
• Highly organised and diligent, with the ability to manage competing priorities in a fast-paced environment.
• Adaptable and flexible, comfortable working autonomously as well as in a team.
• Calm under pressure, well-presented and patient-focused.
• Strong computer literacy and the ability to pick up new systems quickly.

Responsibilities

• Oversee front desk operations and keep reception running smoothly day to day.
• Be the first point of contact for patients, representing the practice with professionalism and warmth.
• Manage incoming calls and patient enquiries with confidence and empathy.
• Coordinate patient bookings, scheduling and follow-ups.
• Manage billing, payments and Medicare claims efficiently and accurately.
• Maintain accurate patient records, including scanning and filing.
• Provide administrative support to practitioners and the clinical team.

Skills

Medical administration

Reception

Customer service

Tools

MS Office

Job description

Best Practice Eyecare on the Sunshine Coast is seeking a Medical Receptionist to join our modern ophthalmology clinic. You will be the first point of contact for patients, delivering friendly service and efficient front-desk support.

This full-time role operates Monday to Friday in a supportive team, handling bookings, billing, Medicare claims and records while upholding patient care and accuracy in a fast-paced environment.