Experienced Front of House Supervisor

Royal Prince Alfred Yacht Club; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Meals provided

On-site parking

Uniform provided

Job summary

Royal Prince Alfred Yacht Club in Sydney is seeking an experienced Front of House Supervisor to lead the daily operations of the club's food, beverage, bar and function services. Reporting to the F&B & Events Manager, you will work with a team of supervisors to deliver high service standards in a busy, private-members environment.

This hands‑on leadership role requires shift ownership, strong communication, and the ability to mentor staff while maintaining consistent club standards across dining

Qualifications

• Hands-on hospitality operations experience.
• Proven ability to manage shifts and lead a team.
• RSA (Responsible Service of Alcohol) certification required.

Responsibilities

• Lead floor operations and a team to deliver exceptional service.
• Own allocated shifts and ensure smooth service across dining, bars and functions.
• Coordinate with Supervisors and management for consistent standards and handovers.
• Maintain high standards of presentation, cleanliness and guest experience.
• Oversee bar operations, beverage service and function setups.

Skills

Front of House

Team leadership

Customer service

Communication

RSA certificate

Job description

The Royal Prince Alfred Yacht Club (RPAYC) is seeking an experienced and local, confident and highly capable Front of House Supervisor to join our Food & Beverage leadership team. Working as part of a team of Front of House Supervisors, you will play an important role in the successful day-to-day operation of the Club's food, beverage, bar and function services.

Key responsibilities

• Run the floor and lead a team to deliver exceptional service
• Manage your own shifts and responsibilities
• Work collaboratively with fellow supervisors and management to maintain consistent standards
• Maintain strong communication and a positive team culture across the Club
• Take ownership of the operation and lead by example

About you

• Experienced hospitality professional with hands‑on knowledge of running a floor and most of all a team player
• Confident in managing shifts and team leadership
• Understanding of what exceptional service looks like
• Maturity and experience to make things happen without needing constant direction
• Takes genuine pride in hospitality

About the Role

Reporting to the Food, Beverage & Events Manager, you will work alongside a team of Front of House Supervisors to oversee the daily operations of the Club's food and beverage services, including our bars, dining areas, clubhouse and functions.

You will take responsibility for leading your allocated shifts, coordinating staff, managing operational requirements and ensuring our members, guests and event attendees receive a consistently high standard of hospitality.

This is a hands‑on leadership position requiring someone with the experience, initiative and confidence to independently manage front‑of‑house operations.

You will be expected to lead from the front, remain actively involved during service and work closely with your fellow supervisors to ensure seamless handovers, consistent procedures and a unified approach to service delivery.

We are looking for someone who can confidently take charge of a shift, make sound operational decisions and maintain standards while contributing positively to the broader supervisory team.

Key Responsibilities

Front of House Operations

• Take ownership of allocated shifts and ensure front‑of‑house operations run efficiently and professionally.
• Work collaboratively with fellow supervisors to maintain consistency across all Club operations.
• Independently lead and manage shifts, including opening and closing procedures.
• Maintain exceptional standards of service, presentation, cleanliness and operational readiness.
• Oversee bar operations, beverage service and food service.
• Be visible and actively involved on the floor, particularly during busy service periods and functions.
• Identify and resolve operational issues promptly, using sound judgement and initiative.
• Ensure the Clubhouse and service areas are appropriately staffed, prepared and presented.

Leadership & Team Management

• Lead, motivate and support food and beverage attendants, setting clear expectations and leading by example.
• Confidently allocate duties, coordinate staff and manage service priorities.
• Provide direction, coaching and on‑the‑job training to permanent and casual team members.
• Build a positive, professional and accountable team culture.
• Work constructively with other supervisors, sharing information, supporting colleagues and ensuring effective shift handovers.
• Communicate operational matters, staffing requirements and service issues to management and fellow supervisors.
• Remain calm, decisive and solutions‑focused when managing competing priorities or challenging situations.

Member & Guest Experience

• Deliver a welcoming, professional and personalised experience to members, guests and visitors.
• Build positive relationships with members and understand the importance of a member‑focused club environment.
• Handle enquiries, feedback and complaints confidently and professionally.
• Lead by example in delivering genuine hospitality and consistently high service standards.
• Take ownership of service issues and ensure appropriate follow‑through.

Functions & Events

• Coordinate front‑of‑house requirements for functions, events and special occasions.
• Oversee function setups, service delivery and pack‑downs.
• Work closely with fellow supervisors, the Food, Beverage & Events Manager and other departments to ensure events run smoothly.
• Ensure staffing, equipment, beverages and service requirements are organised and ready ahead of each event.
• Maintain high service standards throughout functions, regardless of size or complexity.

Compliance & Administration

• Ensure responsible service of alcohol requirements are understood and consistently enforced.
• Maintain compliance with RSA, food safety, workplace health and safety and Club procedures.
• Assist with stock control, ordering, beverage presentation and general operational administration.
• Support food handling and basic food preparation when required.
• Ensure bar procedures, cash handling and closing requirements are completed accurately.

About You – What We Are Looking For

We are looking for an exceptional, local, happy and fun, front‑of‑house operator with proven hospitality experience and the confidence to take responsibility for an operation, while contributing positively to a team of supervisors.

You will ideally bring:

• At least 4–5 years' hospitality experience, with substantial experience in a supervisory, senior service or operational leadership position.
• Demonstrated experience independently running shifts and managing front‑of‑house operations.
• Strong and practical bar experience, including bar setup, beverage service, cash handling and closing procedures.
• A current Responsible Service of Alcohol (RSA) certificate and a thorough understanding of responsible alcohol service obligations.
• A current Food Safety Supervisor Certificate.
• A confident, hands‑on leadership style and the ability to lead by example.
• The ability to work independently while being a reliable and supportive member of a supervisory team.
• Excellent communication and interpersonal skills.
• The ability to make decisions, solve problems and manage challenging situations without constant supervision.
• Strong organisational skills and the ability to manage multiple priorities in a busy hospitality environment.
• A genuine passion for hospitality, service excellence and creating memorable experiences.
• Professional presentation and a positive, can‑do attitude.

Experience in a private members' club, yacht club, hotel, premium restaurant, bar or high‑volume function venue will be highly regarded.

Most importantly, we want someone who can hit the ground running. You should be confident walking into a busy service environment, understanding what needs to happen and taking charge of the floor. You will have the maturity, experience and initiative to earn the respect of your team, the confidence of management and the trust of your fellow supervisors.

Working Hours & Roster

The Club operates seven days a week, and this is a full‑time position requiring availability across all seven days on a rotating roster, including weekdays, evenings, weekends and public holidays.

Flexibility is essential, and you will be required to work a combination of opening, daytime and evening shifts depending on operational requirements and the Club's events calendar.

Importantly, RPAYC is not a late‑night venue. Our food, beverage and events operations are centred around daytime, afternoon and evening trade, rather than late‑night hospitality. There is no expectation of regularly working into the early hours of the morning.

Rosters are published in advance, allowing our team to plan their personal commitments.

A Better Work-Life Balance in Hospitality

We understand that hospitality can be a demanding industry, and that having a rewarding career should not come at the expense of your personal life.

At the Royal Prince Alfred Yacht Club, we aim to provide a positive and sustainable working environment where our team can enjoy both their work and their time outside the Club.

Unlike traditional late‑night hospitality venues, RPAYC offers a more balanced hospitality environment, with operations focused on daytime, afternoon and evening service.

We place importance on:

• Rosters published in advance to allow you to plan your personal commitments.
• A rotating roster that provides a fair distribution of shifts across the supervisory team.
• More predictable working hours than many traditional late‑night hospitality venues.
• A supportive management and supervisory team.
• A workplace that values its people and recognises the importance of time outside work.

We believe great hospitality starts with a great team, and creating an environment where people enjoy coming to work is just as important as the experience we deliver to our members and guests.

Why Join the Royal Prince Alfred Yacht Club?

Located on the beautiful shores of Pittwater in Newport, RPAYC is one of the Northern Beaches' most recognised and established yacht clubs, offering a unique hospitality environment and a strong sense of community.

Joining our team offers the opportunity to:

• Work in a unique waterfront club environment with stunning Pittwater views.
• Be part of an established Food & Beverage leadership team.
• Work alongside fellow supervisors and an experienced management team.
• Take ownership of an important operational leadership position.
• Contribute ideas, improve operations and make a genuine difference.
• Develop your hospitality and leadership career within an established club environment.

Additional Benefits

• Full‑time position with a rotating roster published in advance.
• Meals provided while on shift.
• On‑site parking.
• Uniform provided.
• A genuine commitment to supporting work‑life balance.

Ready to Take the Lead?

If you are an experienced hospitality professional who takes pride in running a great operation, leads confidently, works well within a leadership team and is ready to make an immediate impact, we want to hear from you.

We are looking for someone who doesn't just supervise a shift – we want someone who owns it, supports their fellow supervisors and contributes to the success of the entire Food & Beverage operation.