Front of House Manager

Royal Sydney Yacht Squadron; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Royal Sydney Yacht Squadron (RSYS) is seeking an experienced Front of House Operations Manager to lead all FOH activities across dining outlets, functions and events. This hands-on role emphasizes delivering high-quality service through strong leadership, defined processes and operational discipline.

You will build team capability by designing and delivering structured training, induction and development programs, positioning RSYS as a centre of excellence for FOH performance and service

Qualifications

• Proven experience in a senior front of house or operations leadership role within a service-based environment.
• Strong operational execution background with a focus on training, systems, and customer excellence.
• Experience managing restaurant, functions and event operations.
• Experience in rostering, labour management and team leadership.

Responsibilities

• Lead front of house operations across dining outlets, functions and events to ensure high-quality, consistent service.
• Design, implement and oversee structured training, induction and development programs for the FOH team.
• Ensure WHS compliance and real-time coordination across all front of house activities; act as First Aider when required.

Skills

Front of House Leadership

Rostering

Labour management

Team Leadership

Training programs

WHS compliance

POS training

CRM/HRIS basics

Tools

POS

CRM

HRIS

Job description

About the Role

The Front of House Operations Manager is responsible for the successful delivery and performance of all front of house operations across the Royal Sydney Yacht Squadron (RSYS), including dining outlets, functions and events.

This is a hands‑on operational leadership role, accountable for delivering consistent, efficient and high‑quality service outcomes through strong leadership, structured processes and clear operational discipline. The role requires a constant presence within the operation, maintaining real‑time awareness and ensuring seamless coordination across all front of house activities.

A key accountability of this role is building team capability. The Front of House Operations Manager will design, implement and lead structured training, induction and development programs, positioning RSYS as a centre of excellence for front of house performance and service delivery.

The role works in close partnership with Events and broader operational teams to ensure alignment, open communication and a consistently high standard of execution across the Squadron.

The role also supports WHS compliance, ensuring team members are appropriately trained, confident and prepared to respond to emergencies, and acts as a First Aider and Person of Responsibility when required.

What You’ll Bring

• Proven experience in a senior front of house or operations leadership role within a service‑based environment.
• Strong operational execution background, with a demonstrated focus on training, systems and customer excellence.
• Experience managing restaurant, functions and event operations.
• Demonstrated experience in rostering, labour management and team leadership.
• Experience in recruitment, onboarding and training program delivery.
• Sound understanding of WHS requirements within a hospitality or service environment.
• Holds a valid WWC, RSA and First Aid certification
• Strong, visible leadership with a hands‑on approach.
• Excellent communication and interpersonal skills.
• High attention to detail, grooming standards & presentation; and commitment to service excellence.
• Ability to balance service excellence with operational efficiency and labour management.
• Strong problem‑solving and decision‑making capability.
• Ability to build, develop and inspire high‑performing teams.
• Strong customer focus with a proactive and solutions‑driven mindset.
• Sound IT capability, including the ability to manage and train team members on POS, CRM and HRIS systems.

Why Join RSYS?

• Work within one of Sydney’s most prestigious waterfront destinations
• Diverse and engaging operational environment with genuine variety
• Opportunity to make a meaningful impact and be recognised for your contribution
• Strong team culture focused on collaboration, professionalism and enjoyment
• Competitive salary on offer for the right person