Bar & Restaurant Supervisor

Townsville Yacht Club; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Waterfront working environment

Autonomy to lead and shape service

Friendly and diverse team

Award-winning venue

Job summary

Townsville Yacht Club is seeking a Bar & Restaurant Supervisor to lead our vibrant bar and dining team on a full-time basis. This hands-on leadership role requires you to work on the floor, guide staff and uphold exceptional guest experiences.

You will collaborate with the Restaurant Manager, drive service excellence, and foster a positive work environment while delivering top-quality food and beverage service to members and guests.

Qualifications

• Previous experience as a Supervisor, Team Leader or Senior Hospitality Team Member.
• Energetic, enthusiastic and professional approach.
• Excellent customer service and communication skills.
• Ability to lead, motivate and support a diverse team.
• Flexibility to work weekends and some split shifts.

Responsibilities

• Supervising and supporting the bar and restaurant team
• Delivering exceptional customer service
• Training and developing team members
• Building strong product and Club knowledge
• Welcoming patrons and managing daily reservations
• Assisting with all areas of service, including taking orders, running food and drinks and assisting the pass
• Maintaining high standards of cleanliness, presentation, hygiene and safety
• Opening and closing the restaurant and bar
• Processing cash and EFTPOS transactions
• Supporting functions and Club events when required
• Helping create a positive and enjoyable workplace for the team

Skills

Leadership

Customer service

Communication skills

Problem solving

Attention to detail

Education

QLD RSA Certificate

Food Handlers Certificate

Tools

POS system

Cash handling

EFTPOS

Job description

The Townsville Yacht Club is one of Townsville's best waterfront dining and hospitality venues, offering stunning marina views, a relaxed atmosphere and a strong reputation for quality food, drinks and friendly service.

We are a member based Club with a diverse membership and community, and our team is at the heart of the experience we provide.

We trade Wednesday to Sunday, with a restaurant, bar and function spaces.

About the role

We are looking for an enthusiastic, motivated and experienced Bar & Restaurant Supervisor to join our team on a full time basis.

Working closely with the Restaurant Manager, you will help lead and support our bar and restaurant team, ensuring excellent service and a welcoming experience for every member and guest.

This is a hands on leadership role. We are looking for someone who enjoys being on the floor, working alongside their team and leading by example.

Your responsibilities will include:

Supervising and supporting the bar and restaurant team

Delivering exceptional customer service

Training and developing team members

Building strong product and Club knowledge

Welcoming patrons and managing daily reservations

Assisting with all areas of service, including taking orders, running food and drinks and assisting the pass

Maintaining high standards of cleanliness, presentation, hygiene and safety

Opening and closing the restaurant and bar

Processing cash and EFTPOS transactions

Supporting functions and Club events when required

Helping create a positive and enjoyable workplace for the team

About you

We are looking for someone with energy, personality and a genuine passion for hospitality.

You will ideally have:

Previous experience as a Supervisor, Team Leader or Senior Hospitality Team Member

A positive, enthusiastic and professional approach

Excellent customer service and communication skills

The ability to lead, motivate and support a diverse team

Strong problem solving and decision making skills

Excellent presentation and attention to detail

The ability to remain calm and professional during busy service periods

A genuine enjoyment of working with people

Current QLD RSA Certificate

Food Handlers Certificate

Flexibility to work weekends and some split shifts

Why work with us?

Full time position

Supportive management team

Autonomy to make your mark

Beautiful waterfront working environment

Opportunity to develop your hospitality leadership skills

Work with a friendly and diverse team

Be part of a well established and much loved Townsville venue, recently receiving the Chamber of Commerce People & Culture Award.

Most importantly, we're looking for someone who wants to be part of the Club, not simply work a shift.

If you are a confident hospitality professional who enjoys leading a team, connecting with customers and creating great experiences, we'd love to hear from you.