Experienced Customer Service Administrator

Statewide Home Health Care; Melbourne; On-site; AUD 60,000 - 76,000; Full time

Job summary

Statewide Home Health Care is seeking an Experienced Customer Service Administrator in Melbourne to manage a busy, process-driven workload across computer systems. You will handle equipment requests, invoicing, and schedules while maintaining accurate records and delivering excellent client communication.

The role requires empathy, strong attention to detail, and the ability to manage priorities in a health services environment.

Qualifications

• Experience in administration, customer service or dispatch in a healthcare or similar service-based industry.
• Strong keyboard and computer skills with ability to process a high volume of orders and data entry.
• Methodical, process-driven approach with high attention to detail and accuracy.
• Excellent organisational skills to manage competing priorities and deadlines.
• Clear, professional written and verbal communication skills.
• Empathetic approach to build trust with clients, families, carers and health professionals.
• Patience and sensitivity when assisting vulnerable clients and ensuring they feel heard.

Responsibilities

• Entering and processing equipment orders, delivery requests and collections.
• Scheduling deliveries, installations and collections across Victoria.
• Preparing and updating daily driver and technician schedules.
• Allocating equipment to orders and updating equipment tracking records.
• Preparing invoices and checking order details for accuracy.
• Confirming availability, access requirements and job details with clients, drivers and technicians.
• Responding to enquiries and providing updates on delivery and collection times.
• Recording delivery progress, completed jobs and client communications.
• Resolving scheduling conflicts and following up outstanding tasks.
• Following established procedures, company policies and health and safety requirements.

Skills

Typing speed

Data entry

Attention to detail

Time management

Communication skills

Empathy

Scheduling systems

Learn new systems

Tools

Scheduling software

Inventory management systems

Job description

Experienced Customer Service Administrator

About the role

This is a hands-on, process-driven role with a substantial administrative workload and a strong customer service focus. Much of your day will involve working across computer systems to process equipment requests, enter and update information, book deliveries and collections, allocate equipment, prepare invoices and follow up outstanding orders.

You will communicate regularly with clients, families, carers, allied health professionals, drivers and technicians, ensuring requests are actioned accurately and everyone is kept informed. An empathetic approach and the ability to build trust are essential.

This role suits an experienced administrator who enjoys a consistently busy working day and takes pride in getting things done. You will need strong keyboard skills, excellent attention to detail and the ability to maintain accuracy while managing interruptions, deadlines and changing priorities.

Key responsibilities

• Entering and processing equipment orders, delivery requests and collections
• Scheduling deliveries, installations and collections across Victoria
• Preparing and updating daily driver and technician schedules
• Allocating equipment to orders and updating equipment tracking records
• Preparing invoices and checking order details for accuracy
• Confirming availability, access requirements and job details with clients, drivers and technicians
• Responding to enquiries and providing updates on delivery and collection times
• Recording delivery progress, completed jobs and client communications
• Resolving scheduling conflicts and following up outstanding tasks
• Following established procedures, company policies and health and safety requirements

What we’re looking for

• Experience in an administration, customer service or dispatch role, ideally within healthcare or a similar service-based industry
• Strong keyboard and computer skills, with confidence processing a high volume of orders, data entry and administrative tasks
• A methodical, process-driven approach with strong attention to detail and accuracy
• Strong organisational skills and the ability to manage competing priorities and deadlines
• Clear, professional written and verbal communication skills
• An empathetic and understanding approach, with the ability to build trust and positive relationships with clients, families, carers and allied health professionals
• Patience and sensitivity when assisting vulnerable clients, ensuring they feel heard, respected and supported
• Confidence using scheduling, dispatch or inventory management systems, or the ability to learn new systems quicklyma>??