Executive Housekeeper

Hamilton Island Enterprises; Hamilton Island; Presencial; AUD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Subsidised staff accommodation

Exclusive employee benefits

Descripción de la vacante

qualia, Hamilton Island is seeking an exceptional Executive Housekeeper to lead the housekeeping operations. This role blends hands‑on leadership with a passion for personalised service in a luxury resort environment.

You’ll lead a large team, manage guest pavilions and public areas, oversee budgets and rostering, and work with resort leaders to deliver a seamless guest experience with exceptional presentation.

Formación

• Minimum 2 years’ experience leading housekeeping in luxury properties.
• Proven ability to lead large teams with empathy and accountability.
• Strong financial acumen and experience with budgets and rostering.

Responsabilidades

• Lead, develop and inspire the housekeeping team to deliver exacting presentation and service standards.
• Oversee guest pavilions, public areas and service spaces with consistent quality.
• Manage budgets, labour forecasting and rosters in line with business goals.
• Collaborate with other departments to coordinate seamless guest stays.
• Drive training, team engagement and continuous improvement.

Conocimientos

Executive Housekeeper leadership

Team leadership

Budget management

Payroll & rostering

Guest-centric luxury service

Herramientas

Microsoft Office

Payroll systems

Rostering software

Descripción del empleo

EXECUTIVE HOUSEKEEPER - qualia, Hamilton Island

Hamilton Island is seeking an exceptional Executive Housekeeper to lead the housekeeping operations at qualia. This is an opportunity to combine hands‑on leadership with a passion for people, personalised service and outstanding presentation in a luxury resort environment.

As Executive Housekeeper, you’ll lead a large and dynamic team, ensuring every pavilion, public area and service space reflects qualia’s attention to detail. You’ll build a culture of care, accountability and pride, supporting your team to deliver the thoughtful touches that make each guest’s stay memorable.

Why you’ll love working with us

• Lead with purpose - develop a motivated, supportive and high-performing housekeeping team
• Deliver exceptional luxury - maintain the presentation and service standards that define qualia
• Make your mark - work alongside resort leaders to shape a seamless guest experience
• Enjoy island life - with subsidised staff accommodation and exclusive employee benefits

Where you’ll make an impact

• Lead, develop and inspire the housekeeping team to deliver qualia’s exacting presentation and service standards
• Oversee guest pavilions, public areas and service spaces, ensuring consistent quality and attention to detail
• Manage budgets, labour forecasting and rosters in line with operational needs and business goals
• Work closely with other qualia departments to anticipate guest needs and coordinate a seamless stay
• Drive training, team engagement and continuous improvement across housekeeping operations

What we’re looking for

You’re a thoughtful, approachable and hands‑on leader who understands the care and consistency required in luxury hospitality. You set clear expectations, support your team’s development and take pride in getting the details right.

To be successful, you’ll need:

• Minimum 2 years’ experience as an Executive Housekeeper or Assistant Executive Housekeeper in a five-star or luxury property
• Proven ability to lead large, diverse teams with empathy, energy and accountability
• Strong financial acumen and experience managing budgets and labour costs
• A passion for personalised guest service, exceptional presentation and attention to detail
• Advanced Microsoft Office skills and experience with payroll and rostering systems
• An open/unrestricted driver’s licence and a nationally recognised RSA certificate

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.