Maintenance Assistant Manager - qualia

Hamilton Island Enterprises; Hamilton Island; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Exclusive team member discounts across

Family and Friends accommodation rates

Job summary

qualia is Hamilton Island's world-renowned luxury resort, offering a uniquely Australian experience in the heart of the Whitsundays. As Maintenance Assistant Manager, you'll lead maintenance operations across the resort, support your team and partner with the General Manager to maintain exceptional guest environments.

This role blends hands-on leadership with technical and operational excellence, focusing on safety, asset reliability and continuous improvement for one of Australia's most

Qualifications

• Trade qualification or relevant maintenance experience (Essential).
• Leadership or supervisory experience in maintenance, facilities, hospitality, or related environment.
• Current Driver Licence with the ability to drive on Queensland roads.
• White Construction Card.
• Strong communication, organisational and problem-solving skills.
• Commitment to safety, quality and service excellence.
• Experience coordinating contractors and maintenance activities.
• Proactive, hands-on and collaborative leadership style.

Responsibilities

• Support the leadership and coordination of all maintenance operations at qualia
• Build strong partnerships with the General Manager and resort leadership team
• Deliver preventative and reactive maintenance programs that support asset reliability and presentation standards
• Prioritise guest-impacting maintenance issues to ensure timely resolution and minimal disruption
• Conduct regular inspections of facilities, accommodation and guest-facing assets
• Lead, coach and develop the qualia maintenance team
• Coordinate contractors, resources and maintenance projects
• Ensure compliance with Workplace Health and Safety legislation, policies and procedures
• Maintain accurate maintenance records, inspections and compliance documentation
• Support roster preparation, workforce planning and day-to-day team management
• Identify opportunities to improve maintenance processes, asset performance and operational outcomes
• Participate in emergency response and island-wide operational support activities when required

Skills

Leadership experience

Communication

Problem-solving

Safety focus

Organisational skills

Team development

Education

Trade qualification or relevant maintenance experience

Job description

Maintenance Assistant Manager | qualia

qualia is Hamilton Island's world-renowned luxury resort, offering a uniquely Australian experience in the heart of the Whitsundays. Behind every exceptional stay at qualia is a team committed to maintaining the high standards that define the resort experience. As Maintenance Assistant Manager-qualia, you'll be part of Hamilton Island's broader Engineering & Infrastructure division while working closely with the qualia General Manager to lead maintenance operations, support your team and help create an environment where guests can experience the very best of Hamilton Island.

This is an opportunity to combine hands-on leadership, technical expertise and operational excellence within one of Australia's most recognised luxury resorts.

What's in it for you?

• Permanent full-time position based on Hamilton Island
• Competitive salary package
• Exclusive team member discounts across dining, retail and island experiences
• Family and Friends accommodation rates
• Be part of a supportive team and connected island community
• Opportunities for professional growth within Hamilton Island's Engineering & Infrastructure division
• Live and work in one of Australia's most unique environments

About the Role

Supporting qualia leadership team and working as part of Engineering & Infrastructure division, you'll help lead the delivery of maintenance services across one of Australia's most recognised luxury resorts.

This role combines operational leadership, stakeholder partnership and team development to ensure qualia's facilities, assets and infrastructure are maintained to exceptional standards. You'll balance guest experience, asset reliability, safety and operational priorities while supporting a culture of continuous improvement.

Key Responsibilities

• Support the leadership and coordination of all maintenance operations at qualia
• Build strong partnerships with the General Manager and resort leadership team
• Deliver preventative and reactive maintenance programs that support asset reliability and presentation standards
• Prioritise guest-impacting maintenance issues to ensure timely resolution and minimal disruption
• Conduct regular inspections of facilities, accommodation and guest-facing assets
• Lead, coach and develop the qualia maintenance team
• Coordinate contractors, resources and maintenance projects
• Ensure compliance with Workplace Health and Safety legislation, policies and procedures
• Maintain accurate maintenance records, inspections and compliance documentation
• Support roster preparation, workforce planning and day-to-day team management
• Identify opportunities to improve maintenance processes, asset performance and operational outcomes
• Participate in emergency response and island-wide operational support activities when required

About You

You're a practical and capable leader who enjoys supporting people, solving problems and maintaining high standards. You take pride in delivering quality outcomes, building team capability and creating environments where both guests and team members can thrive.

To be successful in this role, you will bring:

• Trade qualification or relevant maintenance experience (Essential)
• Previous leadership or supervisory experience within maintenance, facilities, hospitality, property or a related environment
• Current Driver Licence with the ability to drive on Queensland roads
• White Construction Card
• Strong communication, organisational and problem-solving skills
• A commitment to safety, quality and service excellence
• Experience coordinating contractors and maintenance activities
• A proactive, hands-on and collaborative leadership style

Highly regarded:

• Work Safely at Heights certification
• Elevated Work Platform Licence (above 11 metres)

Experience More Than Work

Working on Hamilton Island offers more than a career opportunity. It's a chance to be part of a close-knit community, build meaningful connections and enjoy experiences that are difficult to find anywhere else.

Here, you'll work alongside people from diverse backgrounds, support one another as a team and contribute to creating memorable experiences for guests from around the world. It's an environment where professional growth, belonging and lifestyle come together.

About Us

Located in the heart of the Whitsundays, Hamilton Island is one of Australia's most iconic destinations. Home to world-class resorts, including the award-winning qualia, Hamilton Island combines natural beauty with exceptional experiences and a welcoming Australian spirit. Set on the northernmost tip of Hamilton Island, qualia is recognised globally for its exceptional service, premium facilities and tranquil natural surroundings.

At Hamilton Island, we believe a little island can do wonders. For our guests, that means unforgettable experiences. For our people, it means meaningful work, genuine connections and opportunities to grow.

If you're ready to lead a team, build strong partnerships and help maintain the exceptional standards that define qualia, we'd love to hear from you.

Hamilton Island is much more than a great place to work. It's a place to create wonder and experience wonder.