Maintenance Assistant Manager | qualia

Hamilton Island Enterprises; Brisbane; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary package

Exclusive team member discounts across

Family and Friends accommodation rates

Professional growth opportunities

Connected island community

Job summary

qualia on Hamilton Island is seeking a Maintenance Assistant Manager to lead maintenance operations within Australia’s renowned luxury resort. You’ll balance guest experience, asset reliability and safety while developing a high-performing maintenance team.

Based on Hamilton Island, this permanent full-time role offers a competitive salary, opportunities for professional growth and exclusive team discounts as part of the Engineering & Infrastructure division.

Qualifications

• Leadership or supervisory experience in maintenance, facilities or related environment.
• Current Driver Licence with ability to drive on Queensland roads.
• White Construction Card and safety certifications.
• Strong communication, organizational and problem-solving skills.
• Commitment to safety, quality and service excellence.
• Experience coordinating contractors and maintenance activities.

Responsibilities

• Support the leadership and coordination of all maintenance operations at qualia.
• Build strong partnerships with the General Manager and resort leadership team.
• Deliver preventative and reactive maintenance programs to support asset reliability and presentation standards.
• Prioritise guest-impacting maintenance issues for timely resolution and minimal disruption.
• Conduct regular inspections of facilities and guest-facing assets.
• Lead, coach and develop the qualia maintenance team.
• Coordinate contractors, resources and maintenance projects.
• Ensure WHS compliance and maintain documentation.
• Support roster preparation, workforce planning and day-to-day team management.
• Identify opportunities to improve maintenance processes and asset performance.
• Participate in emergency response and island-wide operational support.

Skills

Leadership experience

Maintenance leadership

Team development

Communication skills

Safety mindset

Tools

Driver Licence

White Construction Card

Work Safely at Heights

Elevated Work Platform Licence

Job description

Hamilton Island Enterprises – Brisbane QLD

qualia is Hamilton Island's world-renowned luxury resort, offering a uniquely Australian experience in the heart of the Whitsundays.

Behind every exceptional stay at qualia is a team committed to maintaining the high standards that define the resort experience. As Maintenance Assistant Manager-qualia, you'll be part of Hamilton Island's broader Engineering & Infrastructure division while working closely with the qualia General Manager to lead maintenance operations, support your team and help create an environment where guests can experience the very best of Hamilton Island.

This is an opportunity to combine hands‑on leadership, technical expertise and operational excellence within one of Australia's most recognised luxury resorts.

What's in it for you?

Permanent full-time position based on Hamilton Island

Competitive salary package

Exclusive team member discounts across dining, retail and island experiences

Family and Friends accommodation rates

Be part of a supportive team and connected island community

Opportunities for professional growth within Hamilton Island's Engineering & Infrastructure division

Live and work in one of Australia's most unique environments

About the Role

Supporting qualia leadership team and working as part of Engineering & Infrastructure division, you'll help lead the delivery of maintenance services across one of Australia's most recognised luxury resorts.

This role combines operational leadership, stakeholder partnership and team development to ensure qualia's facilities, assets and infrastructure are maintained to exceptional standards. You'll balance guest experience, asset reliability, safety and operational priorities while supporting a culture of continuous improvement.

Key Responsibilities

Support the leadership and coordination of all maintenance operations at qualia

Build strong partnerships with the General Manager and resort leadership team

Deliver preventative and reactive maintenance programs that support asset reliability and presentation standards

Prioritise guest-impacting maintenance issues to ensure timely resolution and minimal disruption

Conduct regular inspections of facilities, accommodation and guest-facing assets

Lead, coach and develop the qualia maintenance team

Coordinate contractors, resources and maintenance projects

Ensure compliance with Workplace Health and Safety legislation, policies and procedures

Maintain accurate maintenance records, inspections and compliance documentation

Support roster preparation, workforce planning and day-to-day team management

Identify opportunities to improve maintenance processes, asset performance and operational outcomes

Participate in emergency response and island-wide operational support activities when required

About You

You're a practical and capable leader who enjoys supporting people, solving problems and maintaining high standards. You take pride in delivering quality outcomes, building team capability and creating environments where both guests and team members can thrive.

To be successful in this role, you will bring:

Previous leadership or supervisory experience within maintenance, facilities, hospitality, property or a related environment

Current Driver Licence with the ability to drive on Queensland roads

White Construction Card

Strong communication, organisational and problem-solving skills

A commitment to safety, quality and service excellence

Experience coordinating contractors and maintenance activities

A proactive, hands‑on and collaborative leadership style

Highly regarded:

Work Safely at Heights certification

Elevated Work Platform Licence (above 11 metres)

Experience More Than Work

Working on Hamilton Island offers more than a career opportunity. It's a chance to be part of a close-knit community, build meaningful connections and enjoy experiences that are difficult to find anywhere else.

Here, you'll work alongside people from diverse backgrounds, support one another as a team and contribute to creating memorable experiences for guests from around the world. It's an environment where professional growth, belonging and lifestyle come together.

About Us

Located in the heart of the Whitsundays, Hamilton Island is one of Australia's most iconic destinations. Home to world‑class resorts, including the award-winning qualia, Hamilton Island combines natural beauty with exceptional experiences and a welcoming Australian spirit. Set on the northernmost tip of Hamilton Island, qualia is recognised globally for its exceptional service, premium facilities and tranquil natural surroundings.

At Hamilton Island, we believe a little island can do wonders. For our guests, that means unforgettable experiences. For our people, it means meaningful work, genuine connections and opportunities to grow.

If you're ready to lead a team, build strong partnerships and help maintain the exceptional standards that define qualia, we'd love to hear from you.

Hamilton Island is much more than a great place to work. It's a place to create wonder and experience wonder.