Porter Supervisor - qualia

Hamilton Island Enterprises; Hamilton Island; Sur place; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Gym access

Dining discounts

Résumé du poste

qualia, Hamilton Island's exclusive luxury resort, seeks an experienced Porter Supervisor to lead the Front Office Porter team and deliver the high-touch service guests expect. You will manage guest arrivals, luggage, and transfers, working closely with the Front Office Manager to maintain impeccable presentation and guest experiences on a luxury island setting.

You will lead by example, foster team development, and ensure every interaction reflects qualia's commitment to intuitive, personalised

Qualifications

• Current QLD Open/Unrestricted Manual Driver Licence (Essential).
• Experience as Concierge or Porter in a 4- or 5-star hotel or luxury resort (Essential).
• Demonstrated experience safely operating and manoeuvring luggage utility vehicles (Essential).
• Strong leadership, coaching and team development skills.
• Exceptional communication, organisational and personalised customer service skills.
• Front Office or Guest Services supervisory experience (Highly regarded).

Responsabilités

• Oversee daily Porter operations, including guest arrivals, departures and transfers.
• Coordinate daily team activities with Front Office Manager and support staff development.
• Lead by example to ensure discretion and high service standards.
• Coordinate VIP arrivals and personalized chauffeur services.
• Ensure luggage, messages and belongings are handled securely and promptly.
• Maintain WHS compliance and collaborate with other departments for seamless guest experiences.

Connaissances

Leadership

Customer service

Communication

Staff development

Description du poste

PORTER SUPERVISOR – qualia / Hamilton Island

qualia, Hamilton Island's exclusive luxury resort, is seeking an experienced and polished Porter Supervisor to join our Front Office leadership team. Renowned for its understated elegance, intuitive service and breathtaking Whitsunday setting, qualia delivers highly personalised experiences for every guest. In this hands‑on leadership role, you'll oversee Porter operations, coordinate seamless guest arrivals and departures, and inspire your team to deliver the exceptional service standards synonymous with qualia.

Why you’ll love working with us

• Lead a Porter team at one of Australia's premier luxury resorts
• Live island-side with no commute and tropical Whitsunday lifestyle
• Enjoy staff perks including gym access and dining discounts

Your Role

As Porter Supervisor at qualia, you'll oversee the daily operations of the Porter team, ensuring guest luggage, chauffeur transfers and arrival and departure services are delivered with precision, professionalism and discretion. Working closely with the Front Office Manager, you'll coordinate daily team activities, support staff development and maintain the exceptional presentation and service standards expected within a luxury resort environment.

You’ll lead by example, anticipate guest needs and ensure every interaction reflects qualia's commitment to intuitive, personalized service.

Where you’ll make an impact

• Supervise and coordinate daily Porter operations, including guest arrivals, departures and transfers
• Ensure guest luggage, messages and personal belongings are handled promptly, securely and professionally
• Lead, coach and train Porters to deliver exceptional luxury guest service
• Coordinate VIP arrivals, special requests and personalized chauffeur services
• Ensure resort vehicles and buggies are operated safely and maintained to impeccable presentation standards
• Work closely with Front Office and other departments to deliver seamless guest experiences while maintaining WHS compliance

What we’re looking for

You are a confident and approachable hospitality leader with a genuine passion for luxury guest service. You understand the importance of discretion, attention to detail and anticipating guest needs in a premium resort environment. With strong leadership skills and a hands‑on approach, you enjoy developing your team and creating memorable experiences that consistently exceed expectations.

To be successful, you will need:

• Current QLD Open/Unrestricted Manual Driver Licence (Essential)
• Previous Concierge or Porter experience in a 4 or 5-star hotel or luxury resort (Essential)
• Demonstrated experience safely operating and manoeuvring luggage utility vehicles (Essential)
• Strong leadership, coaching and team development skills
• Exceptional communication, organisational and personalised customer service skills
• Previous Front Office or Guest Services supervisory experience (Highly regarded)

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders – make your next career move one to remember!