Lux Resort Executive Housekeeper – Elevate Experience

Hamilton Island Enterprises; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Subsidised staff accommodation

Exclusive employee benefits

Job summary

Hamilton Island Enterprises is seeking an exceptional Executive Housekeeper to lead the housekeeping operations at qualia on Hamilton Island. This role blends hands‑on leadership with a passion for personalised service and meticulous presentation in a luxury resort setting.

You will lead a large team across pavilions and public areas, shape a culture of care, and ensure guest stays reflect qualia’s standards.

Qualifications

• Minimum 2 years’ experience as an Executive Housekeeper or Assistant Executive Housekeeper in a five‑star or luxury property.
• Proven ability to lead large, diverse teams with empathy, energy and accountability.
• Strong financial acumen and experience managing budgets and labour costs.
• A passion for personalised guest service, exceptional presentation and attention to detail.
• Advanced Microsoft Office skills and experience with payroll and rostering systems.

Responsibilities

• Lead, develop and inspire the housekeeping team to deliver qualia’s exacting presentation and service standards.
• Oversee guest pavilions, public areas and service spaces, ensuring consistent quality and attention to detail.
• Manage budgets, labour forecasting and rosters in line with operational needs and business goals.
• Work closely with other qualia departments to anticipate guest needs and coordinate a seamless stay.
• Drive training, team engagement and continuous improvement across housekeeping operations.

Skills

Leadership

Budget management

Payroll systems

Staff management

Tools

Payroll software

Microsoft Office

Job description

Hamilton Island Enterprises is seeking an exceptional Executive Housekeeper to lead the housekeeping operations at qualia on Hamilton Island. This role blends hands‑on leadership with a passion for personalised service and meticulous presentation in a luxury resort setting.

You will lead a large team across pavilions and public areas, shape a culture of care, and ensure guest stays reflect qualia’s standards.