Executive Concierge

ISS Facility Services Australia and New Zealand; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Job summary

ISS Facility Services Australia and New Zealand is seeking a Workplace Host / Concierge for the ANZ Executive Level Receptionist role in Docklands, Melbourne. You will be the friendly face, delivering exceptional customer service to employees, clients and visitors, and supporting executive-level spaces and events.

The ideal candidate has strong hospitality or customer service experience, excellent presentation and communication skills, and the ability to manage stakeholder relationships across

Qualifications

• Strong experience in hospitality or customer service with an outstanding track record of delivering exceptional customer experiences.
• Demonstrated ability managing stakeholder relationships.
• Excellent personal presentation and verbal & written communication skills.

Responsibilities

• Provide a friendly and engaging welcoming experience and customer service, meeting all client expectations and acting as the face of the customer brand.
• Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
• Understand safety cultures and maintain a zero harm culture; identify hazards and report incidents as required.
• Proactive service delivery and excellence; ensure meeting rooms are reset and stocked; resolve equipment issues promptly.
• Maintain the corporate showcase on assigned floors and ensure spaces function optimally.
• Keep process documents and listings accurate and up to date.
• Follow end-to-end journey for cleaning and reactive maintenance work orders.
• Support and drive engagement to client events and activations; nurture online community and inclusive experiences.
• Monitor mailboxes and coordinate site communications; facilitate site tours with attention to detail.
• Consider sustainability and cost savings in decision-making.
• Company laptop and mobile provided; promote a diverse, inclusive workplace and opportunities for growth.

Skills

Hospitality experience

Customer service

Stakeholder management

Verbal communication

Written communication

Microsoft Office

Time management

Organised

Self-motivated

Team player

Police check

Compliance

Job description

Workplace Host /Concierge– ANZ Executive Level Receptionist

Full Time

Docklands, Melbourne

We have an exciting opportunity to facilitate an exceptional and engaging workplace experience for our employees, internal and external clients, and their visitors, with particular responsibility for the executive suite level of the ANZ Bank head office in Docklands.

This challenging and exciting role will have you serve as the primary contact for client facing workspaces and internal events and helping our clients achieve their purpose.

In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal. As an ambassador for brand principles, culture and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

From leading site tours elaborating on the ins and outs of the workplace and by ensuring the workplace and event spaces functions optimally, a comfortable and productive environment where events and initiatives are managed and delivered seamlessly will flourish. This includes monitoring the service delivery of soft services such as cleaning and plant maintenance, managing workplace locker allocation, End of Trip locker allocation, car park allocation and auditing of the same.

The Position:

• Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
• Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
• Understand the safety cultures: E.g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
• Proactive and predictive service delivery and excellence
• Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
• Maintain the assigned commercial site/floors as the corporate showcase to all visitors
• Ensure all relevant process documents, procedures and listings are accurate and up to date.
• Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
• Support, promote and drive engagement to client events and activations.
• Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
• Ensure all relevant mailboxes are monitored and managed.
• Site Tour facilitation and attention to details
• Consider sustainability and cost savings in all decision-making
• Competitive remuneration package on offer!
• Company laptop and mobile provided
• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
• At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees
• We value and support your growth and development. Ongoing training provided via our internal Learning Management System
• Internal promotions and opportunities within our global organisation
• Access to staff discounts with a variety of companies including insurance and childcare
• Work-life balance
• Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences
• Demonstrated ability managing stakeholder relationships
• Excellent personal presentation, with well-developed verbal & written communication skills
• Proficient in Microsoft Office suite
• Sound time management skills, self-motivated, organised, and have the ability to work unsupervised
• Solution focused team player
• Able to provide a clear police check dated in the last 12 months and other compliance requirements