Workplace Host /Concierge– ANZ Executive Level Receptionist

Iss Global; Melbourne; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive remuneration package

Company laptop and mobile provided

Work-life balance

Staff discounts

Training & development

Internal promotions

Job summary

ISS is seeking a Workplace Host / Concierge at the Docklands Head Office in Melbourne. You will deliver a warm, professional welcome and superior client-facing service while ensuring spaces run smoothly.

The role focuses on attending events, maintaining safety standards, and representing ISS with polish. Ideal candidates have strong hospitality or customer service experience, sharp presentation, and excellent communication skills.

Qualifications

• Strong background in hospitality or customer service with a proven track record of delivering exceptional experiences.
• Excellent personal presentation and verbal & written communication skills.
• Proficient in Microsoft Office suite.
• Good time management, self-motivated, organized and able to work unsupervised.
• Able to provide a clear police check dated in the last 12 months and meet other compliance requirements.

Responsibilities

• Provide a friendly and engaging welcome experience and customer service as the face of our customer brand.
• Represent ISS professionally and support contract success and continuous improvement.
• Understand and promote safety cultures and zero-harm practices.
• Deliver proactive, predictive service and excellence in daily operations.
• Ensure meeting rooms are reset, stocked, and equipment issues are resolved promptly.
• Maintain the assigned site/floors as the corporate showcase for visitors.
• Monitor and update relevant process documents and listings; manage mailboxes.
• Support client events, activations, and community interactions; drive sustainability considerations.

Skills

Customer service

Hospitality

Communication skills

Time management

Team player

Polices check

Tools

MS Office

Job description

Workplace Host /Concierge– ANZ Executive Level Receptionist

Job no: 541404
Work type: Full time
Location: Melbourne
Categories: Customer Service

We have an exciting opportunity to facilitate an exceptional and engaging workplace experience for our employees, internal and external clients, and their visitors at our client's Docklands Head Office location.

This challenging and exciting role will have you serve as the primary contact for client facing workspaces and internal events and helping our clients achieve their purpose.

In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal. As an ambassador for brand principles, culture and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

From leading site tours elaborating on the ins and outs of the workplace and by ensuring the workplace and event spaces functions optimally, a comfortable and productive environment where events and initiatives are managed and delivered seamlessly will flourish. This includes monitoring the service delivery of soft services such as cleaning and plant maintenance, managing workplace locker allocation, End of Trip locker allocation, car park allocation and auditing of the same.

The Position:

• Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
• Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
• Understand the safety cultures: E.g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
• Proactive and predictive service delivery and excellence
• Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
• Maintain the assigned commercial site/floors as the corporate showcase to all visitors
• Ensure all relevant process documents, procedures and listings are accurate and up to date.
• Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
• Support, promote and drive engagement to client events and activations.
• Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
• Ensure all relevant mailboxes are monitored and managed.
• Site Tour facilitation and attention to details
• Consider sustainability and cost savings in all decision-making
• Competitive remuneration package on offer!
• Company laptop and mobile provided
• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
• At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees
• We value and support your growth and development. Ongoing training provided via our internal Learning Management System
• Internal promotions and opportunities within our global organisation
• Access to staff discounts with a variety of companies including insuranceand childcare
• Work-life balance
• Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences
• Demonstrated ability managing stakeholder relationships
• Excellent personal presentation, with well-developed verbal & written communication skills
• Proficient in Microsoft Office suite
• Sound time management skills, self-motivated, organised, and have the ability to work unsupervised
• Solution focused team player
• Able to provide a clear police check dated in the last 12 months and other compliance requirements

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted